24% of the routes we operate don't charge a fare--they account for 37% of our total system ridership, but only 24% of our revenue hours and 25% of our revenue miles
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The most dramatic instance I can think of is a bit of a special case (and it's for a railway, not buses): the Hartford Line charged no fares during its opening weekend and drew over 10,000 riders both days, while its subsequent daily fare-paying ridership is closer to 1,000
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10,000 daily riders, by the way, turned out to be beyond the capacity of the Hartford Line to handle...late trains, passengers turned away at the door, etc--remember that a lot of transit in USA is built so that it CANNOT be successful even if the people show up!
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I discussed the failure of the Hartford Line to handle high ridership at length in this thread (after being one of the passengers denied boarding because the train was too full):https://twitter.com/380kmh/status/1008750105195892738 …
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There's a residence on my street for people with moderate psychological disabilities. Since they're bored out of their skulls, some do in fact ride around on the buses with their free transit passes.
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Imagine that, going out of he house just to go, no specific goal in mind, insanity!
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