This calls into question the effectiveness of their DDoS protection (Shield Advanced) and how it works: "these mitigations are also flagging some legitimate customer queries"
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We need to have a talk about the AWS DNS issue. First, #hugops, good luck to those dealing with it, yadda yadda.
Next, AWS is telling customers its a DDoS (screenshot from reddit and same text seen elsewhere).pic.twitter.com/lYT2QKfPpO
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It would seem Shield Advanced should primarily be considered an insurance policy (financial reimbursement for auto-scaling), that maybe sort of has technical protections.
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Next, AWS SLAs are largely meaningless for reasons I'll copy here: 1) For most services, the amount paid back is only a percentage of cost during the timeframe of the problem. You are still charged for the time during which the service is not available, just at a reduced cost.
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2) It is the customer's responsibility to prove the downtime From the SLA: https://aws.amazon.com/route53/sla/ pic.twitter.com/ISJEg0iHVI
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3) The exclusions of their SLA will likely allow them to escape culpability 4) Other services which were not accessible due to this issue likely will not indirectly refund 5) Most importantly, the amount paid back is meaningless in comparison to the business impact
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Big AWS outages seem to be like the lights are dimming and flickering, not that they go out entirely. This outage seems have gone on for 10 hours to various degrees. End.
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