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  1. See my top 8 customer management trends for 2010 http://bit.ly/7EpcaY 7:50 AM Dec 15th from TweetDeck
  2. RT @ hkotadia UPDATE 1-SAP to launch Salesforce.com rival in mid-2010 | Reuters http://ow.ly/KmNi #sapsummit #crmlatam #crm 12:38 PM Dec 9th from TweetDeck
  3. Beware Social Media Snake Oil: Business Week, December 14, 2009. 5:39 AM Dec 7th from TweetDeck
  4. Forrester's take on Social CRM. Band and Petouhoff. Case studies in these reports. http://bit.ly/5QRb3u and http://bit.ly/7JZocw 2:54 PM Nov 20th from TweetDeck
  5. Podcast: Forrester's Top 19 Customer Management Technologies to Watch by William Band.http://bit.ly/2MbKei 5:54 AM Nov 18th from TweetDeck
  6. Lots of CRM projects are being approved. We are pulling out of the recession. Risk management and business justification back in limelight 1:00 PM Nov 11th from TweetDeck
  7. Getting a lot of requests from Pharma clients about rethinking their CRM technology approach. A hot trend that has just emgerged . 12:58 PM Nov 11th from TweetDeck
  8. Check out the podcast from CustomerThink: Social Media in Business: Hype vs. Hope http://bit.ly/38GjF8 12:09 PM Oct 23rd from TweetDeck
  9. "Integrate Communities With Customer Business Processes To Achieve A “360” View" blog post from Forrester.http://bit.ly/2XLrME 7:46 AM Oct 16th from TweetDeck
  10. Just had a very interesting discussion with Sivasubramanian at Wipro about cost -benefit of on-prem vs Saas CRM. I get this question a lot. 9:15 AM Oct 6th from TweetDeck
  11. 38 metrics to keep your CRM initiative on track. http://bit.ly/dNoDt 10:28 AM Oct 1st from TweetDeck
  12. @Soulati Sorry- I caught in some type of twitter spam scam. You can turn it off some where in the settings. Bill 10:25 AM Oct 1st from TweetDeck in reply to Soulati
  13. Still getting inquiries about how to drive adoption for CRM applications. Success factors outlined here. http://bit.ly/4nHF5U 5:26 AM Sep 25th from TweetDeck
  14. Quick Ways To Get More Value From Your Investment In CRM. Check out my podcast. http://bit.ly/fsX6h 2:17 PM Sep 23rd from TweetDeck
  15. Twenty-seven Ways To Reduce The Risks Of Your CRM Project http://tinyurl.com/md5x3k 9:13 AM Sep 22nd from web
  16. Size-up your CRM program compared against 133 projects. Benchmarks here. http://tinyurl.com/lsrttp 5:15 AM Sep 22nd from web
  17. Implementing CRM SaaS solutions? Best practices here. http://tinyurl.com/5d93e7 2:57 PM Sep 19th from web
  18. Social CRM cases studies. Find out what other companies are doing here. http://tinyurl.com/5d93e7 5:12 AM Sep 18th from web
  19. Eight Ways To Mine Value From Your CRM Systems- Here's how: http://tinyurl.com/m4xucb 7:59 AM Sep 15th from web
  20. Salesforce.com Launches Hype-as-a-Service, Erodes Trust check it out. http://tinyurl.com/nhz8f6 3:34 PM Sep 11th from web
  • Name William Band
  • Location Boston, USA
  • Web http://www.forres...
  • Bio Vice President & Principal Analyst at Forrester Research covering CRM
62 Following 597 Followers 31 Listed
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