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tvtongeren

  1. @thebankchannel there is no such thing as a good experience. An XP should be judged only by how well it helps customers achieve their goals 8:25 AM Nov 11th from TweetDeck
  2. @thebankchannel channel execution works by finding right level of intimacy vs tech imo. and consistency in ur choices http://bit.ly/3r55ga 8:23 AM Nov 11th from TweetDeck
  3. @thebankchannel identify by WOM or NPS. define best practice depends on expectations of interaction customer-company. 8:18 AM Nov 11th from TweetDeck
  4. RT @Lerou: Why do so many companies FOCUS on social media while it's still chaotic in the basic customer experience ...? 1:41 AM Nov 11th from TweetDeck
  5. RT @ctomlin: My latest article: 22 Cheap or Free Web Usability Tools, Part 2 via MarketingProfs http://bit.ly/4llDrQ 11:31 PM Nov 10th from TweetDeck
  6. most inspirational email ever http://bit.ly/1PPNKD #not 11:26 AM Nov 9th from TweetDeck
  7. AMS - LDN door-to-door in 3h30m. not bad. 7:31 AM Nov 9th from TweetDeck
  8. #uxtip #johnnyholland ;-) RT @ibmdesign: "Usability goals are business goals." McCharty & Souza 8:07 AM Nov 7th from TweetDeck
  9. @sjefkerkhofs succes met je boek. ben benieuwd! 7:01 AM Nov 7th from TweetDeck
  10. 'funny', at FlyBMI.com you can't book more than one flight in the same session. as if a cookie/ cache blocks u going through another booking 2:27 AM Nov 7th from TweetDeck
  11. Move preparations in full force. 020 -> 073 for next 6 months, after that, well, who knows... 2:16 AM Nov 7th from TweetDeck
  12. "Five second tests help you easily identify the most prominent elements of your user interfaces". 5 sec test for Web: http://bit.ly/13H7aX 12:52 AM Nov 7th from TweetDeck
  13. tweet test from google wave ... 12:44 AM Nov 7th from TwitterGadget
  14. well-done advertisement: http://bit.ly/3ZKEyz 12:20 AM Nov 7th from TweetDeck
  15. sketches done. Next step asking feedback from key end users 4:17 AM Nov 6th from TweetDeck
  16. Caution re methodology RT @jsenft: Six attributes of brands that are perceived as innovative: http://tr.im/EhR2 6:53 PM Nov 5th from Tweetie
  17. good stuff on social media for pharma http://bit.ly/TMwn3 10:55 AM Nov 5th from TweetDeck
  18. @rotkapchen figured out the same a few weeks ago. it's a big fail. 7:23 AM Nov 5th from TweetDeck
  19. i wish 'spring' was trending here 11:40 PM Nov 4th from TweetDeck
  20. been a long day > dont feel like cooking > ordering sushi 11:51 AM Nov 4th from TweetDeck
  • Name Tim van Tongeren
  • Location Amsterdam
  • Bio Research Director of medCrowd. Annoyingly curious about e'thing digital, design thinking and customer experience. Formerly Sapient and Forrester.
465 Following 647 Followers 9 Listed
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