Profile_bird

Hey there! ThinkITSM is using Twitter.

Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What's happening? Join today to start receiving ThinkITSM's tweets.

Already using Twitter
from your phone? Click here.

ThinkITSM

  1. IT Service Delivery is a Journey not a Destination. See http://bit.ly/8JU1Qa #ITIL #ITSM
  2. Keeping IT Real – Practical risks of low maturity in incident, problem and change management. See http://bit.ly/3NjkGu #ITIL #ITSM
  3. ITIL maturity - where do you want to be and why. See http://bit.ly/ZMmUt #ITIL #ITSM
  4. Metric of the week: First Point of Contact Resolution (FPOC) Relevant metrics to keep you at the forefront http://bit.ly/cjcKS #ITIL #ITSM
  5. If at first you don't succeed...improving incident assignment accuracy in multiples of 10… See http://bit.ly/vh6g1 #ITIL #ITSM
  6. 2 Days left to get a free post conference workshop at the upcoming HDI conference in Washington. See http://bit.ly/6K8LM for the offer. #HDI
  7. #ITIL #ITSM Case Study about how one of the largest ITIL projects in the world got started by ‘Getting on the Scale’ See http://bit.ly/I1zte
  8. @RaquelAlexander - Couldn't agree with you more!
  9. 7 Reasons why help desk managers have the most challenging position in IT. See http://bit.ly/GHMsF
  10. Official Release Public beta ThinkITSM Coach Lite&Improve:Make life better for everyone involved in your Service Desk! http://bit.ly/jQCVe
  11. Malcolm Fry pops by ThinkITSM office and gives prize subscription to our BI portal to HDI winner. Congrats Resolve! http://bit.ly/aukT5
  12. Angie Massicotte writes about how to evolve your metrics as a key component of an #ITSM or #ITIL strategy. See http://bit.ly/11SfAn
  13. Former ITIL Project of the year award winner blogs about her experiences in govt. ITIL transformation; see http://bit.ly/mYh7X
  14. A nice intro to IT Service Management reporting by Michael Oas. See http://bit.ly/kLj4e
  15. Thanks for coming out to the HDI and meeting Calvin. Get your help desk survival toolkit at www.thinkitsm.com/salvation
  16. Amazing list of speakers at upcoming HDI Toronto Chapter Annual Conference. Get info at http://www.hditrillium.com/