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IT Service Delivery is a Journey not a Destination. See http://bit.ly/8JU1Qa #ITIL #ITSM 1:50 PM Dec 8th from web
Keeping IT Real – Practical risks of low maturity in incident, problem and change management. See http://bit.ly/3NjkGu #ITIL #ITSM 2:32 PM Oct 22nd from web
ITIL maturity - where do you want to be and why. See http://bit.ly/ZMmUt #ITIL #ITSM 10:32 AM Oct 6th from web
Metric of the week: First Point of Contact Resolution (FPOC) Relevant metrics to keep you at the forefront http://bit.ly/cjcKS #ITIL #ITSM 9:07 AM Sep 29th from web
If at first you don't succeed...improving incident assignment accuracy in multiples of 10… See http://bit.ly/vh6g1 #ITIL #ITSM 7:55 AM Sep 18th from web
2 Days left to get a free post conference workshop at the upcoming HDI conference in Washington. See http://bit.ly/6K8LM for the offer. #HDI 7:56 AM Aug 26th from web
#ITIL #ITSM Case Study about how one of the largest ITIL projects in the world got started by ‘Getting on the Scale’ See http://bit.ly/I1zte 10:20 AM Aug 25th from web
@RaquelAlexander - Couldn't agree with you more! 8:09 PM Aug 12th from web
7 Reasons why help desk managers have the most challenging position in IT. See http://bit.ly/GHMsF 7:56 PM Aug 12th from web
Official Release Public beta ThinkITSM Coach Lite&Improve:Make life better for everyone involved in your Service Desk! http://bit.ly/jQCVe 2:29 PM Aug 11th from web
Malcolm Fry pops by ThinkITSM office and gives prize subscription to our BI portal to HDI winner. Congrats Resolve! http://bit.ly/aukT5 6:28 AM Aug 7th from web
Angie Massicotte writes about how to evolve your metrics as a key component of an #ITSM or #ITIL strategy. See http://bit.ly/11SfAn 10:48 AM Jun 2nd from web
Former ITIL Project of the year award winner blogs about her experiences in govt. ITIL transformation; see http://bit.ly/mYh7X 2:43 PM May 25th from web
A nice intro to IT Service Management reporting by Michael Oas. See http://bit.ly/kLj4e 4:54 PM May 18th from web
Thanks for coming out to the HDI and meeting Calvin. Get your help desk survival toolkit at www.thinkitsm.com/salvation 8:43 PM May 7th from web
Amazing list of speakers at upcoming HDI Toronto Chapter Annual Conference. Get info at http://www.hditrillium.com/ 5:46 AM Apr 23rd from web