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@sc0tty1 Actually I don't know when the Wellington Xmas tree will be lit up. Will find out on Monday ^NR 12:00 AM Nov 27th from CoTweet in reply to sc0tty1
Our apologies to any customer who was inconvenienced as a result of this fault. It is not the experience we aim to give customers. ^NR 10:08 PM Nov 26th from CoTweet
Major Xt flt occured this morning. Restored around 10:30 except for small number of sites south of Taupo. All svcs restored by 3:30pm. ^NR 10:06 PM Nov 26th from CoTweet
You and your family are invited to join us for the lighting of the Telecom Tree Sat 28 Nov from 7:00pm Western Park, Ponsonby ^NR 10:02 PM Nov 26th from CoTweet
@normnz Yes it's best to power cycle the phone. Then attempt an outgoing call or SMS. 7:15 PM Nov 26th from CoTweet in reply to normnz
@mitchyyyyy Appologies for not responding earlier, was busy with XT issues. Have passed your question onto the BigTime product manager. 6:51 PM Nov 26th from CoTweet in reply to mitchyyyyy
Can I suggest that any customers still having strange XT problems remove either the battery or SIM card to force a device-network reset ^NR 6:47 PM Nov 26th from CoTweet
@hamfritta Can you DM me details of your issues. Ph Number/location (street/suburb) / type of issue 6:41 PM Nov 26th from CoTweet in reply to hamfritta
XT network issues resolved about 3:20pm. Thanks for your patience. 6:40 PM Nov 26th from CoTweet
Wish I could add more about current XT problems. Hopefully a change we made about 15 min ago will have a good result. ^NR 6:31 PM Nov 26th from CoTweet
@gtxboyracer Her job was to surprise people. Really hard in a branded vehicle. Also she's travelling all over NZ. ^NR 6:27 PM Nov 26th from CoTweet in reply to gtxboyracer
@findingnewo Thanks for the support. We are changing how we talk to customers. There's a real fear trolls and haters will spoil things. ^NR 5:06 PM Nov 26th from CoTweet in reply to findingnewo
Fix to the small number of XT cell sites affected has been found and site are being restored as we speak ^NR 4:51 PM Nov 26th from CoTweet
@stevebiddle We appreciate your sarcasm. As you know a GSM network does not backup a 3G network. ^NR 3:55 PM Nov 26th from CoTweet in reply to stevebiddle
Hi we have some XT sites that have not recovered from this morning's restart. We have techs dispatched to investigate onsite. 3:27 PM Nov 26th from CoTweet
@nathluvsu Not that I'm aware of. ^NR 3:11 PM Nov 26th from CoTweet in reply to nathluvsu
@mushion22 The site on the Mid City building is one of those affected. ^NR 3:09 PM Nov 26th from CoTweet in reply to mushion22
@bookiemonsternz Unaware of any broadband issues in West Auckland. Please let fault centre know on 123 ^NR 3:06 PM Nov 26th from CoTweet in reply to bookiemonsternz
@mushion22 where are you? Street/suburb? ^NR 3:05 PM Nov 26th from CoTweet in reply to mushion22
@nathluvsu Issue is not a complete outage and only a small number of cell sites. ^NR 3:03 PM Nov 26th from CoTweet in reply to nathluvsu

Name Telecom New Zealand
Location New Zealand
Web http://www.teleco...
Bio The Official Twitter for Telecom New Zealand Limited (Needing a name behind the logo, could be a few of us, but pick Neil Forster if you need just one)