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  1. Call-center Success: How @goldmedaltravel won a 'Golden Teapot' Award: http://cli.gs/yQ2UQB #callcentre10:33 AM Nov 6th from TweetDeck
  2. Improve #callcenter revenue- Increase 1st call resolution and convert customers offline. How? Add visibility: http://cli.gs/D0qWJg10:25 AM Nov 6th from TweetDeck
  3. Online retailers still need to work on customer service http://cli.gs/pVDA7P Key Item: Offer customers offline conversion via @econsultancy10:00 AM Nov 6th from TweetDeck
  4. @mehmetcihangir Your link wasn't resolving, are you seeking travel-related CEM insights and feedback? DM me for more info.9:40 AM Nov 6th from TweetDeck in reply to mehmetcihangir
  5. Survey: Consumer behavior shift- Users increasingly sharing experiences/opinions about companies rather than with them. http://cli.gs/PDsDSt10:20 AM Nov 5th from TweetDeck
  6. ADWEEK: "Online Retailers Get Social for the Holidays" http://cli.gs/SvvBPZ Why is this critical? Poor experiences get tweeted #CEM10:07 AM Nov 5th from TweetDeck
  7. RT @kellyduffort: OpinionLab.com and TeaLeaf.com - Analytic resources to take a closer look at post-summit. #isum09 -- VoC+CEM9:35 AM Nov 5th from TweetDeck
  8. Forrester Reports: Online holiday sales seen up 8% "The online space remains the retail industry's growth engine" http://cli.gs/g5QM2710:25 AM Nov 3rd from TweetDeck
  9. Proof that solving abandonment is not always about testing pages or fixing issues. Blog: http://cli.gs/yQ2UQB #CEM #measure1:59 PM Oct 29th from TweetDeck
  10. RT @pvantees: Tealeaf Survey Shows Increase in Social Media Use for Consumer Venting http://cli.gs/YdWsZ0 #scrm #CEM11:46 AM Oct 29th from TweetDeck
  11. RT @pvantees: Tealeaf Survey Shows Increase in Social Media Use for Consumer Venting http://cli.gs/YdWsZ0 #CEM2:30 PM Oct 28th from TweetDeck
  12. RT @gojkoadzic: @hemalkuntawala using http://www.tealeaf.com/ for continuous user experience monitoring in production @uSwitchUK11:21 AM Oct 28th from web
  13. RT @douglassquirrel: uswitch: http://www.tealeaf.com/ records prod actions of customers for review (e.g. find conversion failures) #CEM11:16 AM Oct 28th from web
  14. Forrester Study: Many retail execs say their company lacks multichannel focus: http://cli.gs/A30H1u Walmart: Web+CallCenter+Mobile=Success8:52 AM Oct 28th from web
  15. RT @eMarketer "What's the best way to improve conversions?" Testing and Analysis, of course: http://cli.gs/0771B4 #CEM #measure8:00 AM Oct 28th from web
  16. RT @SannWood: Tealeaf Survey Shows Increase in Social Media Use for Consumer Venting ~ http://cli.gs/YdWsZ0 by @billives7:59 AM Oct 28th from web
  17. Mobile will become the cntr of your digital channel relationship says @hharteveldt Is your site ready? http://cli.gs/uL83H2 #fcf09 #measure4:19 PM Oct 27th from TweetDeck
  18. RT @e_tsai: Forrester: Mobile Will Become The Hub Of Multichannel Consumer Relationships - http://cli.gs/6S3RL0 #fcf09 #scrm #vscrm #CEM4:02 PM Oct 27th from TweetDeck
  19. RT @triplenerdscore: couldn't have asked for more dynamic, interesting co-panelists than @marisagallagher @tealeaf. Thx to @adelesage12:47 PM Oct 27th from TweetDeck
  20. RT @marisagallagher: Good tips form @tealeaf on stopping leaky form fields that don't accept "special characters, &" = more $ than you think12:46 PM Oct 27th from TweetDeck
  • Name tealeaf
  • Location San Francisco, CA
  • Web http://tealeaf.com
  • Bio Customer Experience Management Solutions. Tealeaf provides visibility, insight and answers into your online channel. Blog: http://tealeaf.typepad.com
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