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  1. New Webinar: 10 Ways to Reduce Web Site Abandonment with Principal Analyst @strothkamp of @forrester http://cli.gs/PMMS6v #measure #CEM
  2. RT @timothychughes: Tealeaf pitch is that they are the TiVo for the web. Record, review and watch what consumers do on site #phocuswright
  3. RT @violet: Great workshop on continuous site improvement using Tealeaf given by Expedia exec Joe Megibow. #phocuswright
  4. Great lunch event today at Forrester EMEA Forum with Phil at Gold Medal Travel and BA, Barclay's, Aegon, Lufthansa, HSBC. #FMFE09
  5. RT @grechanowski: Customer Experience Webinars - on-demand: http://cli.gs/eHteWA #measure #cem
  6. @jenfraiz - We are listening and appreciate the feedback. I've passed along your comments.
  7. RT @Steventvvittert: (translated) Wow #Tealeaf is really an amazing tool... 30 minutes of replay found 3 large (usability) issues. #CEM
  8. Bottom of the #Conversion Funnel: The 80% trying to *give you money* experience problems http://cli.gs/DVXn9b #measure #CEM
  9. Top of the #Conversion Funnel: 15 Reasons consumers leave your site: http://cli.gs/TSvQY9 #measure #CEM
  10. Internet Retailer: Mobile Commerce has Arrived http://cli.gs/RS7Zg9 Here's why you should invest in Mobile #CEM: http://cli.gs/MX2Hyq
  11. RT @quickenloans: Working hard to make Quicken Loans user experience better. Today will be full of @Tealeaf, @Polldaddy, OpinionLab stuff.
  12. Call-center Success: How @goldmedaltravel won a 'Golden Teapot' Award: http://cli.gs/yQ2UQB #callcentre
  13. Improve #callcenter revenue- Increase 1st call resolution and convert customers offline. How? Add visibility: http://cli.gs/D0qWJg
  14. Online retailers still need to work on customer service http://cli.gs/pVDA7P Key Item: Offer customers offline conversion via @econsultancy
  15. @mehmetcihangir Your link wasn't resolving, are you seeking travel-related CEM insights and feedback? DM me for more info.
  16. Survey: Consumer behavior shift- Users increasingly sharing experiences/opinions about companies rather than with them. http://cli.gs/PDsDSt
  17. ADWEEK: "Online Retailers Get Social for the Holidays" http://cli.gs/SvvBPZ Why is this critical? Poor experiences get tweeted #CEM
  18. RT @kellyduffort: OpinionLab.com and TeaLeaf.com - Analytic resources to take a closer look at post-summit. #isum09 -- VoC+CEM
  19. Forrester Reports: Online holiday sales seen up 8% "The online space remains the retail industry's growth engine" http://cli.gs/g5QM27
  20. Proof that solving abandonment is not always about testing pages or fixing issues. Blog: http://cli.gs/yQ2UQB #CEM #measure