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  1. @luv_top10 Thanks for the RT! about 17 hours ago from Seesmic in reply to luv_top10
  2. The mobile data apocalypse and what it means to you: http://is.gd/59o2X about 18 hours ago from API
  3. Now here's an example of "what does the customer actually WANT?" thinking: Creative IVR usage: http://is.gd/59njM about 20 hours ago from web
  4. Top 10 IVR mistakes: http://is.gd/59neB All can be summarized with "think like a customer, preferably your mom"! about 22 hours ago from API
  5. It takes a community to raise (and keep) a customer: http://is.gd/59hsv about 24 hours ago from API
  6. News flash: it's not your CSR's driving your customers away; it's your products: http://is.gd/59hbg 6:16 AM Dec 2nd from web
  7. At long last, airline #customerservice called to task: DOT fines airline for passengers' tarmac ordeal http://is.gd/59fUZ 6:01 PM Dec 1st from API
  8. Do you have a favorite V2T service or app you like? 3:10 PM Dec 1st from API
  9. RT @SMBSeattle Mantra: PEMCO's success depends on opinion of people like me (the customer) @nw_mktg_guy #smbseattle 1:04 PM Dec 1st from API
  10. RT @daynaten @Parature @customerthink: Younger consumers demand more from customer service: http://bit.ly/7Mr1eo 11:02 AM Dec 1st from web
  11. 6 areas of thanksgiving for the customer experience: http://is.gd/581xY 7:10 AM Dec 1st from web
  12. Online Business - Enhancing the Online Customer’s Experience: http://is.gd/581vo 5:08 AM Dec 1st from web
  13. 16 voice of the customer recommendations: http://is.gd/581o9 4:08 PM Nov 30th from API
  14. @ychappell @WPCCSL Thanks for the RTs! Does "no problem" bother you? 3:17 PM Nov 30th from Seesmic in reply to ychappell
  15. Language in #customerservice: What’s the problem with ‘no problem’? http://is.gd/581gx 2:06 PM Nov 30th from web
  16. @etechwriter Thanks for the RT! 1:30 PM Nov 30th from Seesmic in reply to etechwriter
  17. You v. #customerservice: how to complain and conquer: http://is.gd/581b1 12:04 PM Nov 30th from API
  18. RT @DonnaPapacosta: Just experienced excellent customer service from BIAS for their Sound Soup 2 product. #csraves 9:56 AM Nov 30th from web
  19. What is good #customerservice? http://is.gd/53Flw 11:44 AM Nov 27th from API
  20. Happy Thanksgiving to all American followers out there! 12:44 PM Nov 26th from API
  • Name Spoken Communication
  • Location Seattle, WA
  • Web http://www.spoken...
  • Bio Enabling phone self-service to work using Software + humans (@heidimiller Tweets here)
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