spintank
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Markets are conversations.
3:20 PM Apr 22nd, 2009
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Their members communicate in language that is natural, open, honest, direct, funny and often shocking.
3:20 PM Apr 22nd, 2009
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Whether explaining or complaining, joking or serious, the human voice is unmistakably genuine.
3:20 PM Apr 22nd, 2009
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It can't be faked.
3:20 PM Apr 22nd, 2009
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Most corporations, on the other hand, only know how to talk in the soothing, humorless monotone of the mission statement, marketing brochure
3:20 PM Apr 22nd, 2009
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and your-call-is-important-to-us busy signal.
3:19 PM Apr 22nd, 2009
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Same old tone, same old lies.
3:19 PM Apr 22nd, 2009
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No wonder networked markets have no respect for companies unable or unwilling to speak as they do.
3:19 PM Apr 22nd, 2009
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But learning to speak in a human voice is not some trick,
3:19 PM Apr 22nd, 2009
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nor will corporations convince us they are human with lip service about "listening to customers."
3:19 PM Apr 22nd, 2009
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They will only sound human when they empower real human beings to speak on their behalf.
3:18 PM Apr 22nd, 2009
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While many such people already work for companies today, most companies ignore their ability to deliver genuine knowledge,
3:18 PM Apr 22nd, 2009
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opting instead to crank out sterile happytalk that insults the intelligence of markets literally too smart to buy it.
3:18 PM Apr 22nd, 2009
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However, employees are getting hyperlinked even as markets are. Companies need to listen carefully to both.
3:18 PM Apr 22nd, 2009
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Mostly, they need to get out of the way so intranetworked employees can converse directly with internetworked markets.
3:18 PM Apr 22nd, 2009
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Corporate firewalls have kept smart employees in and smart markets out. It's going to cause real pain to tear those walls down.
3:18 PM Apr 22nd, 2009
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But the result will be a new kind of conversation.
3:17 PM Apr 22nd, 2009
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And it will be the most exciting conversation business has ever engaged in.
3:17 PM Apr 22nd, 2009
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1999. The Cluetrain Manifesto - Doc Searls, David Weinberger, Chris Locke -
3:17 PM Apr 22nd, 2009
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Visit us !
3:15 PM Apr 22nd, 2009
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- Name Spintank
- Location Paris, France
- Web http://www.spinta...
- Bio Online corporate communication agency.
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