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  1. Seats still available for The Art of Customer Service 1 hour, 10 things to do, 5 things NOT to do Free Seatac WA FMI: http://bit.ly/2mhlPA 1:32 PM Nov 11th from web
  2. New video: How to configure transparent mode on a Cisco ASA Security Appliance. http://bit.ly/3e3VzJ 5:34 PM Nov 9th from web
  3. Getting ready to teach two-day Cisco ASA workshops next week in Portland and Seattle: www.soundtraining.net/a 9:39 AM Oct 19th from Ping.fm
  4. Free PDF: Most Important Weblinks for I.T. People. Six pages of links. http://ping.fm/J09LU 7:46 PM Sep 30th from Ping.fm
  5. Next "Art of Customer Service" seminar, Nov 12, Valley View Library, SeaTac, WA. Costless in Seattle: http://ping.fm/cxpLY 7:58 AM Sep 30th from Ping.fm
  6. RT @eWEEKNews A Bank's Mistake and Gmail Lockout Conjure Cloud Cautions http://bit.ly/3kzfLT 7:50 AM Sep 30th from web
  7. Ten Things You Didn't Know Apache (2.2) Could Do http://www.linux-mag.com/id... 7:14 PM Sep 2nd from web
  8. Next "Art of Customer Service" mini workshop, Sept 3, costless in Seattle (free): http://ping.fm/seFgd 4:33 PM Aug 13th from Ping.fm
  9. New blog post: An Event that Left Me Hopeful for the Future http://ping.fm/9FPRF 5:09 PM Jul 22nd from Ping.fm
  10. Weblinks Thanks http://tinyurl.com/ktsxmb 4:47 PM Jul 1st from web
  11. Just published a new article on Biznik: "Five Quick and Easy Ways to Drive Your Customers Away" (http://ping.fm/CdLEp) 9:54 AM Jun 30th from Ping.fm
  12. Using yum to update your Linux system http://tinyurl.com/njzwc6 7:49 AM Jun 30th from web
  13. Just published a new article on Biznik, "How to Deliver Great Customer Service: What's Your Empathy Quotient?" http://ping.fm/0UDxf 3:14 PM Jun 25th from Ping.fm
  14. Check out 'The Art of Customer Service: Ten Tactics for Delighting Your Customers' at Biznik.com: http://tinyurl.com/DonsSemi... 10:53 PM Jun 24th from web
  15. Cisco Router Fundamentals Hands-On Workshop in San Francisco, July 9/10. Details: http://www.soundtraining.net/r 8:25 AM Jun 23rd from web
  16. It's a writing day. Doing a guest presentation tonight, plus finishing my book on customer service for I.T. people. Words, words, words... 1:16 PM Jun 18th from Ping.fm
  17. In Richland, WA working with several school districts on an I.T. training project. It's pretty warm over here! 6:58 AM Jun 15th from Ping.fm
  18. Working on helping a client migrate from Novell to MS AD. Any tips? Tools? 10:40 PM Jun 12th from web
  19. Just published "Ten Ways for Help Desk Staffers to Delight End Users" to my Biznik profile: http://ping.fm/OiYR4 10:53 AM Jun 2nd from web
  20. Finished an excellent Tony Barr workshop today, followed by dinner at Ohana. Ahhhhh. 9:56 PM May 31st from web
  • Name Don Crawley
  • Location Seattle, WA USA
  • Web http://www.soundt...
  • Bio I’m a writer, speaker, & trainer for I.T. people & author of the forthcoming book, “The Compassionate Geek: Winning Customer Service Strategies for I.T. People
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