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  1. When Worlds Collide: Well, it's finally here. Twitter and LinkedIn have decided to combine forces. This is pretty si... http://bit.ly/1ubtG0
  2. What's a Brand to Do?: Say you work for a brand. Customers have more access to you than ever - and you've got a weal... http://bit.ly/3WK4aZ
  3. What's a Brand to Do?: Say you work for a brand. Customers have more access to you than ever - and you've got a weal... http://bit.ly/3WK4aZ
  4. Recent Twitter Statistics: The Pew Internet & American Life Project has released some statistics about Twitter and o... http://bit.ly/36b6d5
  5. No Kidding: I originally wrote this over a year ago, but I think it deserves another go around, as there seem t.. http://bit.ly/34i6De
  6. Why Apple & Google Win - and Your Company Doesn't: It's all about usability.      Common sense d.. http://bit.ly/BFmzY
  7. Don't Waste My Time: I'm perfectly capable of wasting it myself.   According to a recent poll by Ruder Fin.. http://bit.ly/140qM9
  8. Recent Facebook Demographics: If you get a chance, check out the latest statistics from InsideFacebook.com. Ple.. http://bit.ly/2odIgx
  9. Fear and Loathing in Social Media: You would think at this point that we'd be up to curiosity or even playful e.. http://bit.ly/1N6EtA
  10. Are You Really Satisfying Your Customers?: We all know that social media plays a part in customer service.As bu.. http://bit.ly/29rf5S
  11. Social Media Books & Experts: One thing that has always puzzled me is the sheer number of books about social med.. http://bit.ly/esytO
  12. Panel Picker Pentathlon: One of the great features of the South by Southwest Interactive conference (that's SXSW.. http://bit.ly/pyNkK
  13. Are We There Yet?: Not quite, it would seem. While we in business are seeing some advances from companies that a.. http://bit.ly/VJlzg
  14. You Want Me to WHAT?: If you were asked to give up your social networking activity, what would you rather give u.. http://bit.ly/q4BUr
  15. Say It Like You Mean It: I get a lot of unsolicited email. People looking for information, people with interview.. http://bit.ly/QN4Oi
  16. A Year @Ford - Part 1: Today marks exactly one year since I joined Ford Motor Company to head up social media ef.. http://bit.ly/22gMgK
  17. Facebook Age Demographics: "Age cannot wither her, nor custom stale / Her infinite variety"- Antony & Cleopa.. http://bit.ly/WqOT8
  18. Talk About Transparency!: When you've flown, how many times have you ignored the safety instructions? We've all .. http://bit.ly/18ffmj
  19. The Herculean Effort to Stop Ignoring Customers:     The Herculean Effort to Stop Ignoring Customers v.. http://bit.ly/8mQ8F
  20. Are Your Priorities Screwed Up?: The recent news of Michael Jackson's death has a lot of people rattled. When an.. http://bit.ly/NgRdN