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russhatfield

Ahhh. Back from some nice time off. Crawling back into things slowly today ; ) Missed all the twittery goodness! 11:43 AM Dec 1st from web
@KathyHerrmann @ardath421 Agree w/ end-goal. Was(is) same thing CRM supposed to do, too. Call it whatever...maybe we get it right this time. 10:51 AM Nov 21st from HootSuite
@KathyHerrmann @ardath421 Re CRM re-dubbed Collaboration Relationship Mgmnt? | Don't need another ex of taking "Customer" out of picture ; ) 11:14 PM Nov 20th from HootSuite in reply to KathyHerrmann
@kitson @mark_koenig Re "Collaboration Relationship Mgmt": Someone cut-and-pasted line from thesaurus then added "Management"(ie the usual). 3:50 PM Nov 18th from HootSuite in reply to kitson
Social Media Tools Week: Mark Parker @smartselling re Social Media Monitoring starting now http://ow.ly/Dw7k #SMTW #sCRM 3:33 PM Nov 18th from HootSuite
Social Media Tools Week: Listening to(and recording) @jacobm re "Social Media ROI" http://ow.ly/DvR6 #SMTW #sCRM 3:13 PM Nov 18th from HootSuite
@MaritaR Great work Social Media Academy http://ow.ly/DuBv doing with #SMTW. Appreciate "applied" aspect. #sCRM 1:45 PM Nov 18th from HootSuite
@wimrampen @ekolsky Yah, it was. Here's sched: http://ow.ly/Dut9 Lots of good stuff. Hope at least some of it is archived for later. #SMTW 1:36 PM Nov 18th from HootSuite in reply to wimrampen
@ekolsky Your Social Media Tools Week presentation from yesterday, "How to evolve into #SCRM", archived somewhere? Missed it. #SMTW 12:48 PM Nov 18th from HootSuite
Social Media Tools Week #SMTW: @MikeDubrall had great prez on Online community as support hub & for #co-creation. #sCRM #SSC 12:45 PM Nov 18th from HootSuite
@sumaya Well, at least one reason why interacting via Twitter instead of f2f is better ; ) 2:45 AM Nov 18th from HootSuite in reply to sumaya
#SMTW today: Social Media Support & Product Mgmnt Tools http://ow.ly/DjoD w/ @comcastcares @MikeDubrall @AxelS @TomSwift @jacobm more #sCRM 2:44 AM Nov 18th from HootSuite
RT @innovate: Five Steps to a Successful B2B Social Media Strategy by Matt Heinz http://ow.ly/D2ab | Good high-level overview. #sCRM 2:20 AM Nov 18th from HootSuite
RT @JHenning: Katie Harris (@ZebraBites) points out the dangers of too much participant engagement: http://is.gd/4XqvP | Great post! #sCRM 2:17 AM Nov 18th from HootSuite
RT @innovate: Is Facebook And Twitter Bad For Your Brain? - http://ow.ly/DiKw - Idris Mootee - #fb #twitter #sm #psychology #brain 2:14 AM Nov 18th from HootSuite
@Wired MOTF http://ow.ly/DiDd reminds of Manifesto for Social Business by @GrahamHill http://bit.ly/16NCou. Too bad I can't draw #NT15 #sCRM 1:34 AM Nov 18th from HootSuite
Endless #Innovation: WIRED Magazine's Map of the Future http://ow.ly/DiyT 1:25 AM Nov 18th from HootSuite
Splitting Extroverts and Introverts in Brainstorms http://ow.ly/Dixl #innovation 1:24 AM Nov 18th from HootSuite
@kitson: @HKotadia Did Twitter even go down at all? | Didn't see anything either. This says no http://ow.ly/DhW5 Underpromise, overdeliver! 12:33 AM Nov 18th from HootSuite
RT @fredzimny: What would Peter Drucker do if he were laid off? http://ff.im/bD52x | He'd be on Twitter searching #workwednesday ; ) 10:48 PM Nov 17th from HootSuite

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Name Russ Hatfield Jr.
Location Seattle, WA
Bio The Customer Experience! Service Matters! Differentiate through Service!

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