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  1. @jamesharrison Packet Drop by Gateway - http://bit.ly/2E2Zvw
  2. @mfarenden welcome aboard! if you've any problems with the switchover then drop us a tweet!
  3. @jamesharrison the packet drop graphs are pretty helpful, have you seen those?
  4. Customer Support Availability (57273) - RESOLVED http://bit.ly/uGlkW
  5. Broadband Network Capacity (108571) - RESOLVED http://bit.ly/TG3Kl
  6. @chrissifer had a quick look and can't see any obvious problems at this end, will have to see what our faults team/BT Wholesale make of it
  7. @alexbrown1972 you too, thanks!
  8. @jamesharrison what sort of stuff? there's quite a lot of info/graphing on our help pages
  9. @jamesharrison only other thing i can attribute it to is a central pipe drop that we suffered about 3.30pm?
  10. @alexbrown1972 they still operate as Telewest - http://www.ntltelewestbusin...
  11. @jamesharrison saw a mention from @brassedoff but other than that nothing, monitoring checks out and no reports in the community forums
  12. Support phone lines are back in action again - appears to have been a power outage affecting Telewest phone circuits in the Sheffield area
  13. Customer Support Availability (57273) - NEW http://bit.ly/JrXnV
  14. @jamesharrison not seeing any problems with the DNS platform so I'm not convinced the problem lies there, what happens if you use OpenDNS?
  15. @jamesharrison kk, it's just that your connection had been uninterrupted for 16 days until about 4pm this afternoon, guess you did it then?
  16. @jamesharrison notice your connection's been up for 16 days until recently, don't mean to patronise but have you tried rebooting your kit?
  17. @Stubbs smashed the record with a *massive* 2.55Gbps!!!
  18. We have problems with our support centre phone system currently. Service Status updates here: http://usertools.plus.net/s...
  19. Friday, July 3rd. http://bit.ly/ayeA4
  20. Broadband Network Capacity (108571) - NEW http://bit.ly/914c6