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nGeneraCIM

  1. New podcast and white paper available: how to unify/optimize knowledge management and enterprise search http://digs.by/11HT 12:35 PM Dec 16th from Digsby
  2. @TheMetz: Were you able to access the webinar link sent on Monday without any problems? 11:42 AM Dec 16th from Digsby
  3. Thanks for the RT @MarkTamis, @JohnFMoore 10:20 AM Dec 16th from Digsby
  4. #scrm New blog post: "Exceptional knowledge management, social customer service are keys to customers' hearts" http://digs.by/10gU 1:08 PM Dec 15th from Digsby
  5. RT @JohnFMoore: Excellent post by @waband, the top 8 customer management trends for 2010: http://bit.ly/7EpcaY #crm #scrm #ssc 12:16 AM Dec 15th from TweetDeck
  6. @theMetz: #socialcustPaul Your clients can find the recording of the webinar here: http://bit.ly/4F0zv9 Thanks for passing it along! 10:39 AM Dec 14th from TweetDeck in reply to theMetz
  7. @GoToMeeting Great, thx for the response--does that work for you, @theMetz? 12:32 PM Dec 10th from Digsby in reply to GoToMeeting
  8. #socialcustPaul @aurorabrown Thanks for joining us, Aurora! Glad you enjoyed it and hope you got some great info. 12:23 PM Dec 10th from TweetDeck
  9. #socialcustPaul RT @wadepfeiffer: great webinar @ngeneracim. thanks @pgreenbe and @gonikhil. well done. 12:15 PM Dec 10th from TweetDeck
  10. #socialcustPaul ... and thanks for tweeting today's webinar @theMetz! We'll figure out how we can enable you to view it. :) 12:14 PM Dec 10th from TweetDeck
  11. #socialcustPaul Thanks for tweeting today's webinar @JohnFMoore @GCItechnologist @MaritaR @klrichardson @AllisonLBarker 12:13 PM Dec 10th from TweetDeck
  12. RT @linkedin_jobs: Account Executive (Inside Sales/Lead Generation) at @ngeneracim - Multiple Locations #in #jobs http://bit.ly/7ljM2c 12:07 PM Dec 10th from TweetDeck
  13. #socialcustPaul Have any questions? Send to ngovindaraj at ngenera.com, ginger.colon at 1to1.com, or paul-greenberg3 at comcast.net 12:05 PM Dec 10th from TweetDeck
  14. #socialcustPaul (via @pgreenbe) Don't forget to monitor sentiment--will help determine how to and who will deal with problem. 12:03 PM Dec 10th from TweetDeck
  15. #socialcustPaul You need to have a listening platform to monitor customer activity. Today is Twitter and Facebook, tomorrow... ? 12:02 PM Dec 10th from TweetDeck
  16. #socialcustPaul Who is successfully integrating #customerservice solutions? NewEgg, Dell, Nationwide http://bit.ly/772i2s 12:01 PM Dec 10th from TweetDeck
  17. #socialcustPaul Find unstructured data outside of firewalls to learn more about your audience (i.e. trusted peers) (via @pgreenbe) 11:59 AM Dec 10th from TweetDeck
  18. #socialcustPaul #Social media ROI: understand brand perception, increase corp credibility, improve product ideation. (via @gonikhil) 11:57 AM Dec 10th from TweetDeck
  19. #socialcustPaul Your existing infrastructure must be open enough to enable a seamless customer experience. 11:56 AM Dec 10th from TweetDeck
  20. #socialcustPaul How can companies determine readiness to integrate CS efforts? You need to be able to respond rapidly. 11:55 AM Dec 10th from TweetDeck
  • Name nGenera CIM
  • Location Deployed internationally
  • Web http://www.ngener...
  • Bio Global leader in next-generation customer experience solutions: Chat, Email, Knowledgebase, Phone, Click to Call, and more.
152 Following 159 Followers 5 Listed
Mark Tamis MyCustomer.com Kevin Richardson Marita Roebkes Dave Ploch Adam Metz Jeremiah Owyang Tweet CRM Musicnotes.com Jennifer Batley bobpeery Kevin McAllister Chris Bjorklund BabyMooCow Designs John Cabrera Hartmut Meissner dlowy SmartSymbols Rashmi Steve Douty Diane E. Spencer Suzanne Lee tammyerickson Simon Leung David Kozák John O'Brien MediaOn.com Cybernetics Infra Christophe Van Bael Paul Graham Focus Maritza Parra DougFirebaughSuccess Amanda Houck Susan Hash Maria E. Pavlatos