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  1. @PurpleZoe We do not charge cards w/out warning. Our terms of service say automatic renewal but you can disable it in your control panel.
  2. @wintr yep.. it was unfortunate and sorry again. That is something we need to look in to.
  3. @Kamots We have plans to have a user-supported section.The initial planning and development will be internal.I'll be in touch.dm me ur email
  4. @wintr was a simple error.domain resided in an old client account. needed to be purged from the account.We apologize for the inconvenience
  5. @wintr We definitely do not do what @wenzel indicates. If so you would not been able to register the domain at another registrar
  6. @Kamots we'll be implementing a new system but it will take some time
  7. @Kamots you are right.This is a large project due to the thousand or so articles that need updating. We've already begun first stages
  8. @klopmp domain manager is working. Not quite sure why yours took a bit longer to propagate
  9. @klopmp if you are referring to portal.kattelo.com it is currently resolving to your cname. please let me know if there is another one.
  10. @kathisharpe support at netfirms.com is the email address you can send it and include a link to this tweet
  11. @kathisharpe Please email details about the .htaccess/folder prob you are having and i'll look into it
  12. @kathisharpe The one-click version of Wordpress from your Control Panel would also accomplish this. What is the domain name having probs?
  13. @kathisharpe There are no special requirements to set up Wordpress. Just need your DBID, DBUsername and DBPassword
  14. @robbierobb I've restored the database and your old content is up. I had to reset your admin password so check your email
  15. @robbierobb give me a few mins and I'll see what I can do. Just reviewing the email you sent in
  16. @robbierobb have sent you an email to clarify which dbID's were affected. please respond
  17. @elliottmunoz cURL is installed and supported on all of our hosting packages
  18. @sammundrian its possible an old client had owned it at one point and it just needed to be purged from our system. sorry about that
  19. @anothersamchan when you contact us today for the refund please specify whether you want to keep samchan.ca or not
  20. @erikmatelski Ive you have any questions about our service let me know!