MoleEnd
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@ @ You get emergency hosting as well and discount on plugins I think cover is better especially with loyalty discounts
1:58 AM Nov 21st
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@ The invoice was quite slow to print for some people, it might be that it is printer dependent tho, fast for all now though, yeah
12:43 AM Nov 18th
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in reply to tametheweb
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Mole End have added go-faster stripes to the integrated label reports for Actinic, if you use them download them again for a big speed up
10:15 AM Nov 17th
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We are looking into a new postcode lookup service, should be interesting and looks to be very inexpensive as well
10:06 AM Nov 12th
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Adding Mole End order processing to their Actinic site has just persuaded a customer to cancel their move to EKM Power shop
3:27 AM Nov 10th
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The first step in resolving a problem is to recognise the problem exists in the first place, once you have done that, the rest is easy
5:01 AM Nov 9th
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@ Thanks Jim, that's very useful, I will take a close look at them later
4:44 AM Nov 9th
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in reply to tutor2u
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Hi Jim @ What would you recommend @ for? Nice to see you on Twitter by the way :-)
4:08 AM Nov 9th
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@ I always answer but you never get my replies, my support desk is on an Indian server might that be why?
1:41 AM Nov 9th
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in reply to tametheweb
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Customer just took the time to call and thank me for some work I rushed out on Friday for them - how nice is that
1:35 AM Nov 9th
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New knowledge base article - Quick setup guide for Google base
1:29 AM Nov 9th
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The key to support to me seems to be to make it so that people don't need it - have a top quality product with perfect documentation
12:49 AM Nov 9th
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We are reviewing our software support systems this week - any good tips anyone?
12:05 AM Nov 9th
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RT @:Can I just say, OSOP processed the overnight orders in a blink of an eye this morning. Now twiddling my thumbs - lovely!
1:14 AM Nov 6th
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Our biggest site for 1stoporders MC is now live, 10 users/12000+ orders, Multi channel order processing -free trial here
4:17 AM Nov 3rd
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Received a great comment from a customer today - One Stop is a really great product - in fact, according to James, "it's changed our lives"!
4:28 AM Oct 26th
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Mole Ends new support guru Elaine is now officially trained - you will be getting far more sensible replies to your queries from now on
10:10 AM Oct 23rd
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Customer on phone using my software illegally - should I support them?
1:47 AM Oct 22nd
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But first .. as @ would say .. tea
10:34 PM Oct 20th
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First fix custom feeds completed, back to custom reports for a bit now
10:33 PM Oct 20th
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