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MoleEnd

  1. @web_D @tametheweb You get emergency hosting as well and discount on plugins I think cover is better especially with loyalty discounts
  2. @tametheweb The invoice was quite slow to print for some people, it might be that it is printer dependent tho, fast for all now though, yeah
  3. Mole End have added go-faster stripes to the integrated label reports for Actinic, if you use them download them again for a big speed up
  4. We are looking into a new postcode lookup service, should be interesting and looks to be very inexpensive as well
  5. Adding Mole End order processing to their Actinic site has just persuaded a customer to cancel their move to EKM Power shop
  6. The first step in resolving a problem is to recognise the problem exists in the first place, once you have done that, the rest is easy
  7. @tutor2u Thanks Jim, that's very useful, I will take a close look at them later
  8. Hi Jim @tutor2u What would you recommend @GetAdam for? Nice to see you on Twitter by the way :-)
  9. @tametheweb I always answer but you never get my replies, my support desk is on an Indian server might that be why?
  10. Customer just took the time to call and thank me for some work I rushed out on Friday for them - how nice is that #nicepeoplestillexist
  11. New knowledge base article - Quick setup guide for Google base http://bit.ly/2HkCS5
  12. The key to support to me seems to be to make it so that people don't need it - have a top quality product with perfect documentation
  13. We are reviewing our software support systems this week - any good tips anyone?
  14. RT @snorestore:Can I just say, OSOP processed the overnight orders in a blink of an eye this morning. Now twiddling my thumbs - lovely!
  15. Our biggest site for 1stoporders MC is now live, 10 users/12000+ orders, Multi channel order processing -free trial here http://bit.ly/RGadU
  16. Received a great comment from a customer today - One Stop is a really great product - in fact, according to James, "it's changed our lives"!
  17. Mole Ends new support guru Elaine is now officially trained - you will be getting far more sensible replies to your queries from now on
  18. Customer on phone using my software illegally - should I support them?
  19. But first .. as @suw would say .. tea
  20. First fix custom feeds completed, back to custom reports for a bit now