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  1. RT @writerjax: Home w @archervision! [w00t! Mark- you better not be tired! ;) ]
  2. . @JasonTurcotte I know the instant I receive a fake Big Y coin I'm never going to remember it, so there's negative perceived value 4 me
  3. @PatBrough Why doesn't Big Y just track it via their loyalty card? Big fake coins -- NO WANT!
  4. . @PatBrough The last thing I want when I check out of Big Y is a BIG fake silver coin. #ThoughtThatWasWhyIHadAnExpressSavingsClubCard #Fail
  5. Hahahaha! RT @supergeeker: http://twitpic.com/a9rnw - translation #fail
  6. @supergeeker Glad to have finally met the infamous Gravity the cat F2F.
  7. RT @rshevlin: This is what sense-and-respond marketing is about: http://bit.ly/1rs0V
  8. . @rshevlin Once customer has made contact with company via Twitter, no reason why issue can't move to email from there.
  9. . @rshevlin My point is that web sites make it very difficult to *find* an email for customer service, plus unknown response time that way.
  10. . @ChristinePilch This was for one of those new tv shows- The OC? Billboard was successful in gaining attention thru controversy.
  11. . @ChristinePilch On EverythingCU discussion, a CU mktg exec in L.A. brought up billboards for a new TV show that had OMFG as headline.
  12. RT @joditorres: When I think Twitter I think short and sweet - what I want from my customer service experiences - but rarely get
  13. . @ChristinePilch Absolutely. However, most CUs were founded between 1934 and 1960s, so texting hadn't been invented yet. :)
  14. @SonyaJMills Thanks for the RT! How are things with you?
  15. . @carladay Actually, WTF is an homage to "Washington Telephone Federal", a CU which changed its name when txting became prevalent.
  16. @curranmark I like to stir things up. I don't actually drop the f-bomb on my audience, just let them think it. Usually gets a chuckle
  17. Just got questioned by a CU League I'm speaking for at month-end cause I use "WTF" in one of my slides. Is "WTH" more acceptable? ;)
  18. * @jimnovo @rshevlin - I agree with @ChrisBrogan when he says Twitter is the new dialtone. http://bit.ly/6m3W6
  19. * @jimnovo @rshevlin Twitter as new way to *initiate* customer service request points out poor nature of 1) web sites 2) auto phone systems
  20. RT @sockington: LOOK I WAS YOUNG AND I NEEDED THE CATNIP [Sockington was found; something freaked him out http://bit.ly/OSe8d ]