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mikewittenstein

  1. Be remarkable.
  2. Off to NYC for the holiday.
  3. People are not rungs to climb on.
  4. If you want to get more word of mouth, first give your customers a better experience.
  5. Lead change for people. Profits will follow.
  6. it’s not the size of the audience that matters, it’s the power of the message.
  7. It's not the size of the audience but the power of the words that are the true measure of a great speech.
  8. Please send me your best and worst customer experiences. Video links are cool too. Thanks! mike@mikewittenstein.com
  9. Why do they call it 'full service' when they really mean 'wait for service'? I'm on hold right now...
  10. @WisdomDiva thanks, Tricia!
  11. Doesn't it seem that the faster you want to work, the slower your computer runs?
  12. Read Installment 2 of "Customers are Buying Down and Opportunities are Rising" at www.RetailCustomer Experience.com. bit.ly/Retail02 RT
  13. Great customer experience is great for stockholders! Way to go, Apple. http://bit.ly/1yx52m RT
  14. In retail, I believe customers are buying down, but opportunities are rising. Read more here: bit.ly/Retail01 RT
  15. I'm hosting a live radio show on Employee Experience (radiox.biz, 10/21, 10am ET). Guests: Hard Rock, Chick-fil-a, and Alternative Apparel.
  16. Behind every great customer experience there must be a great employee experience.
  17. Are you on Twellow yet? I just registered my profile: http://twellow.com/u/mikewi...
  18. Here are the materials from last nights presentation: Your Story Matters! bit.ly/YourStoryMatters and bit.ly/YourStoryMattersHandout
  19. Apple is going to help Disney revitalize its retail experience. Hey, I wanted that project ;-) http://bit.ly/AppleHelpsDisney
  20. The name for the consulting services company is Rising Tide Group. They make your numbers go up.