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  1. RT @mbarbagallo: From WSJ - AOL asks for 2500 volunteers to be laid off - http://bit.ly/1msnOS (login required) 6:57 AM Nov 19th from TweetDeck
  2. From WSJ - AOL asks for 2500 volunteers to be laid off, trying to reduce its work force by 1/3 before being spun off - http://bit.ly/1msnOS 6:45 AM Nov 19th from TweetDeck
  3. RT @HarvardBiz: Management Tip: Beware of Best Practices http://bit.ly/2WTQJ0 6:31 AM Nov 19th from TweetDeck
  4. RT @HarvardBiz: Leadership Isn't About You http://bit.ly/8vqgH 6:26 AM Nov 18th from TweetDeck
  5. RT @contactcentres: Why are contact centres failing? http://bit.ly/4nIQ6S - a case study on how numbers fail 6:10 AM Nov 18th from TweetDeck
  6. Hot off the presses Creating a virtual contact center -- Step 4: Reviewing Your Policies - http://tinyurl.com/yhuukhp 1:24 PM Nov 16th from web
  7. RT @HarvardBiz: The Über-Connected Organization: A Mandate for 2010 http://bit.ly/2Mmgdk - Research in Social Media in the work place. 8:24 AM Nov 11th from TweetDeck
  8. From Wall Street Journal -- EU Issues Objections to Sun-Oracle Deal (login might be required) -- http://fwd4.me/3Zw 7:04 PM Nov 9th from TweetDeck
  9. RT @HarvardBiz Find the 15-Minute Competitive Advantage http://bit.ly/4G9yEh 12:34 PM Nov 9th from web
  10. ContactBabel Report: Experienced call centers less skeptical towards homeworking agents -- http://fwd4.me/3XG 12:32 PM Nov 9th from web
  11. RT @DenisPombriant: Rock bottom?: http://wp.me/pgUfa-c3 5:16 AM Oct 29th from TweetDeck
  12. Creating a virtual contact center -- Step 3: Reviewing Technology - http://tinyurl.com/ykk22nw 5:06 AM Oct 29th from web
  13. RT @Danielsroth: RT @socialmedia2day Use Social Media to spot issues before they hit the #cctr! Is your company? http://bit.ly/16Jz9L 10:31 AM Oct 28th from TweetDeck
  14. RT @HarvardBiz: Five Mind-Blowing Web Stats You Should Know http://bit.ly/1B1Tv3 -- 700,000 new social media users DAILY! 9:53 AM Oct 28th from TweetDeck
  15. RT @CustomerMgmtIQ Customers, Not Vendors, Need to Steer Social Business Design: Many people refer to CRM as SCRM ... http://bit.ly/3spRIf 1:05 PM Oct 26th from web
  16. RT @blairplez: article on Spanlink and Interactive Intelligence new partnership http://bit.ly/3SOWxR #cctr 12:53 PM Oct 26th from TweetDeck
  17. RT @larissagaston: RT @ChocolateTruth: "Chocolate is nature’s way of making up for Mondays." -- Ain't it the truth! 9:10 AM Oct 26th from TweetDeck
  18. RT @VirtualHold: Is Twitter *the* killer app for customer service? - Blog http://bit.ly/3LjyOR - Is twitter needed or just easier? 11:48 AM Oct 22nd from TweetDeck
  19. Hot off the presses -- Creating a virtual contact center -- Step 2: gathering help - http://tinyurl.com/yjbhnyg 11:07 AM Oct 22nd from web
  20. RT @HarvardBiz: Pleasing Wall Street is a Poor Excuse for Bad Decisions http://bit.ly/2GXbNA << MB -- A Great read from the CEO of Pixar 6:26 AM Oct 21st from TweetDeck
  • Name Michel Barbagallo
  • Location Washington DC Area
  • Web http://www.examin...
  • Bio Industy analyst specializing on contact center and related technology.
119 Following 451 Followers 2 Listed
robinjs19 Five9, Inc. Harvard Business Pub Daniel Roth VoIP Evolution Randy Saunders Laura Borgstede DenisPombriant Melissa Hyland FaceTime Comm. Inc. Larissa Gaston john morgan Cisco Security Melanie Turek contact centres Jonny Bentwood Nemertes Forrester Careers ITEXPO Kevin_Johnson voiceroute Orange Business Sitel Convergys Thanku4calling Dan Miller Avaya Small Business Contact Solutions Cisco Contact Center Virtual Hold NICE Systems Ltd. Voxeo Nuance Enterprise Christie Blake Michael Dortch Joe Andraszek