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lorijovest

  1. Anybody from #DeltaAirlines on Twitter? Would love to share my poor #customerservice experience.
  2. When a customer is angry - it's not about youl. Step over to their side and look at the problem from their perspective - then solve it!
  3. An important aspect of customer service is communication - with your employees. Keep them informed and motivated! http://ow.ly/MhK7
  4. RT @Billy_Cox: Always remember that the future comes one day at a time.~Dean Acheson
  5. Take care of your employees and they'll take care of your customers. That's just how it works. #customerservice http://ow.ly/MhJi
  6. Don't assume you know what your customers want. Ask them - in person, using surveys - and they'll tell you. #customerservice
  7. Do you know how to ask your customers for feedback? Try "What can we do better?" NOT "was everything okay?" #customerservice
  8. Americans - how do you feel when you talk to a #customerservice person with a thick foreign accent? I feel sad for the loss of U.S. jobs.
  9. Sean Cook is training for L&LF's Team in Training all over the U.S. He's created this wonderful video blog --> http://ow.ly/M7at
  10. Take a peek at the first "Who's Your Gladys?" video blog entry. http://ow.ly/M71d #customerservice
  11. RT @iSalesMax: ”You are responsible for everything you are, everything you have and everything you become.” Brian Tracy
  12. RT @iSalesMax: “Be a lifelong student. The more you learn, the more you earn.” Brian Tracy
  13. Alaska Journal of Commerce lists gifts for business bookworms, including "Who's Your Gladys?" http://ow.ly/M6Yi #customerservice
  14. RT @iSalesMax: ”Success is almost totally dependent upon drive and persistence.” Denis Waitley
  15. Want to deliver jaw dropping service? Watch my co-author Marilyn Suttle's very first video blog entry. http://ow.ly/M6Ww #customerservice
  16. Customer service is an art form that anyone can practice. Great tips and fab guest expert blog postings at http://ow.ly/MhIC
  17. RT @tntgachapter: Follow @seantaa as he Trains Across America for @teamintraining. Follow along www.trainingacrossamerica.com
  18. On hold for 2 hours, only to get someone in India, is not an example of good #customerservice, #Delta! NWA was much much better.
  19. RT @seantaa: Just posted a video from Des Moines on my YouTube channel. http://ow.ly/M7fH
  20. RT @marilynsuttle: Yes! B&N at 6 Mile and Haggerty just restocked "Who's Your Gladys?" A happy and persistent friend just got her copy.