@jiangcong if you're unsure of the provider, take a look on your credit card statement, it should be listed there

@jiangcong hey Jiang, the best thing to do here is to check with the provider you booked the flight with, hope this helps

; ) RT @kristabelle13: I'm so in love with @KAYAK's facelift. You're so beautiful ♥ (and I didn't think it was possible to love you more)

@yungstaceo hey tay, you should have received an email from amanda yesterday and esther today. hope you were able to find alternate lodging.

RT @budgettravel: Keep this list handy: The finest freebies around the world bit.ly/zD1pw1 RT @Gadling via @lonelyplanet

New York, NY is the top searched destination on @KAYAK this week. Think it has anything to do with the @Giants win? #sb46

no more wandering the lot for your rental car! Great tips from @USATODAY on avoiding travel delays travel.usatoday.com/flights/story/…

@yungstaceo oh man. hopefully we can help you out - we'll reach out via email asap

@yungstaceo glad you were able to get refunded, it does take 5-7 days for that to go into your account, what is the best email to reach you?

@jackie_doyle anytime! glad we could help, let us know if anything else comes up

@jackie_doyle sorry about that! if it keeps happening, send your travel info to kayak.com/feedback/form and we'll figure it out

get the inside scoop on flying cheap in 2012, plus some insight on our Explore and Flex-Search options aol.it/yTGbQt via @gadling

@zatlyn we've received a lot of requests for this so we'll be sure to take it under consideration for future releases, thanks!

@andwinjones for best prices, set up an alert - you'll get a price update via email every day ow.ly/8VlAp hope this helps!

Just booked the hotel for #GALAconf. @kayak has a 20% discount for the Le Meridien for 3+ nights stay. Take advantage! @gala_global

@zedcreative not sure why it's hanging! try refresh w/ shift+f5. If it keeps happening drop us a note at kayak.com/feedback/form

Anyone heading to Denver, CO next week? One of the hot spots for romantic v-day getaways! ow.ly/8U0kK

@InEveryLanguage if issue is with a hotel you booked through us, help # should be in conf email. otherwise should contact provider directly

@twtully thanks for sharing -- feel free to leave a review on the hotel page as well: on.kayak.com/xqnPpO

@LillyGoLightly @ozmanactor thanks for the feedback. we're no longer displaying buzz as part of the redesign, but will take this into acct