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kase_manager

  1. We had some network issues this morning. Our ISP has upgraded some equipment at our hosting site. Things should be back to normal. 7:12 AM Nov 5th from Tweetie
  2. We have a lot of updates coming. We've reworked the public kase view particularly. Working toward public support sites. 1:57 PM Oct 7th from Tweetie
  3. We're revising the Dashboard. What would you like to see? 7:36 AM Sep 22nd from Tweetie
  4. @NetworkNerds Excellent. Some things have changed since you used the app. Send any ?'s and let us know what you find. 7:05 AM Aug 25th from Tweetie in reply to NetworkNerds
  5. We're working more types of notification into Kase Manager. Do you have any suggestions for ones? 3:12 PM Aug 12th from Tweetie
  6. New feature: Notification sent to support managers when a client submits a kase by web form or email. Keeps you in the loop. Coming soon. 12:28 PM Aug 12th from Tweetie
  7. New version of Kase Manager coming. Mostly a polish release. We should be deploying later this week. 8:58 AM Aug 12th from Tweetie
  8. We will have a number of usability enhancements this week. The main one should make our client lookups for kases run smoother. 6:59 AM Aug 3rd from Tweetie
  9. Lots of work going on to get us out of beta. Mostly under the covers. @ us with any ?'s about recent changes. 2:23 PM Jul 30th from Tweetie
  10. We fixed a few errors in our data migration that caused some people with duplicated email addresses. Everyone should be good now. 7:36 AM Jul 29th from Tweetie
  11. @NetworkNerds If it is deletable, ie: no edits, activities, etc, then there should be a delete button on the right. 6:14 AM Jul 29th from Tweetie in reply to NetworkNerds
  12. @NetworkNerds How has your testing gone? Any questions? 1:27 PM Jul 27th from Tweetie in reply to NetworkNerds
  13. Did a lot of work on creation of kases by email today. We had a few glitches after the update. Those should all fixed. Issues? Let us know. 1:27 PM Jul 27th from Tweetie
  14. Just sent out email update to all of our account admins covering the new features and improvements in Kase Manager today. #fb 1:27 PM Jul 23rd from Tweetie
  15. @NetworkNerds I added the ability to turn on and off client emails. It's under account management (upper right) -> Edit Account. 9:19 AM Jul 23rd from Tweetie in reply to NetworkNerds
  16. @NetworkNerds So, when you create a case what "Person/client" is it associated with if you haven't entered the client information? 6:32 AM Jul 23rd from Tweetie in reply to NetworkNerds
  17. @NetworkNerds You want to be able to turn off client emails? 6:11 AM Jul 23rd from Tweetie in reply to NetworkNerds
  18. @NetworkNerds A support manager can create a kase and assign it at the same time. The assignee will receive an email. 6:10 AM Jul 23rd from Tweetie in reply to NetworkNerds
  19. @NetworkNerds The person assigned to a kase gets an email when someone else updates it. Kases by default are assigned to the creator. 6:09 AM Jul 23rd from Tweetie in reply to NetworkNerds
  20. @NetworkNerds We're putting together an email that is going to go out today. 6:07 AM Jul 23rd from Tweetie in reply to NetworkNerds
  • Name Kase Manager
  • Location Servers
  • Web http://www.kasema...
  • Bio Created by Vitaly Babiy (@vitaly_babiy) of Vita Rara (@vitarara), Kase Manager is simple to use Help Desk software. Follow to stay up-to-date on Kase Manager
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