joshuahammond
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"The future of advertising is less about buying impressions, it's about making impressions through service" @
9:39 AM Nov 24th
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LinkedIn Opens Up API: via @
11:40 AM Nov 23rd
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The 50 most interesting articles on Wikipedia:
9:23 AM Nov 23rd
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Here's a collection of 165 "talkable tweets" from the recent conference ...
7:07 AM Nov 23rd
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RT @: Promoter is worth $2634/year, detector is $105/year to HP.
1:08 PM Nov 20th
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Twitter Customer Service Titans: @ & @
10:50 AM Nov 20th
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The leveling of media realtions: "EVERYONE, to us, is an influencer," says @
10:43 AM Nov 20th
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INSTANT BRAND INSIGHT: Search Google for your brand name AND the word "wish"
10:39 AM Nov 20th
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Call centers need to re-think the "get rid of calls ASAP" mentality. This is a opportunity to generate brand advocacy
10:38 AM Nov 20th
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RT @: Maybe marketing should report to customer service? Interesting idea
10:34 AM Nov 20th
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@ Most brands don't merit regular communication with their customers. Typically, customers just want a solution to their issue.
10:29 AM Nov 20th
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in reply to SethGrimes
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Preach it sister! RT @ "Merge customer service and marketing efforts - natural fit"
10:18 AM Nov 20th
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RT @: AWESOME Panel w @ @ @ shows Customer Service inextricably linked to social media
10:12 AM Nov 20th
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Social media is for solutions, not selling.
10:08 AM Nov 20th
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Service and solutions is the new marketing
10:05 AM Nov 20th
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Great customer service panel: Best Buy, Levi's, Toyota and Comcast - Social media CAN improve the customer's experience @
10:04 AM Nov 20th
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Nielsen's FDA Update podcast: "The FDA, Pharma and Social Media" -
7:57 AM Nov 20th
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@ Ha!
2:21 PM Nov 19th
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in reply to cityslider
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RT @: ITunes goal is to move Facebook fans from 2.5 million today to 5 million next summer (~10,000 new fans/day)
2:20 PM Nov 19th
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Next up... Apple and iTunes
2:12 PM Nov 19th
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- Name joshuahammond
- Location Cincinnati, Ohio
- Web http://www.joshua...
- Bio Senior Consultant, Digital Strategic Services – The Nielsen Company. Focused on corporate / crisis communications, PR and social media.
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