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JontyPearce

  1. Has anyone got any tips about effective questioning techniques? 7:38 AM Oct 14th from web
  2. Tried to contact Dell by chat today but "An error occurred while processing your request" - Will stick with the call centre next time. 7:24 AM Oct 13th from web
  3. Money can't buy you talent. Time to get creative in attracting skilled workers. http://tinyurl.com/yg27gl9 3:54 AM Oct 13th from web
  4. Awards season in full swing. Call North West and NOA awards next week. North East in 3 weeks time. 7:06 AM Oct 7th from web
  5. Call Centre Focus @callcentrefocus has a new publisher, Jonathan Collins. 2:57 AM Oct 5th from web
  6. New call centre for a Glasgow Housing Association http://tinyurl.com/ybg8a2x 1:33 AM Oct 5th from web
  7. North east contact centre plans further recruitment http://tinyurl.com/ycmxkgp 7:58 AM Sep 30th from web
  8. Fantastic customer experience from the @brittanyferries call centre. Call answered in 3 rings, no annoying IVR , solved my problem. Great! 1:39 AM Sep 29th from web
  9. Hopeful the Co-Op Bank saga may get resolved. Nice lady called me back. Sounds like a problem with a back office team. 9:08 AM Sep 25th from web
  10. Co-op Bank helpline saga. Helpline not taking calls 4 days later, callback not returned and all managers are in a meeting this afternoon. 6:37 AM Sep 25th from web
  11. RT @FrancisCarden I enjoyed doing the Webinar with you Jonty - awesome turn-out There was some great Q&A. Automated Desktop = hot topic.. 10:26 AM Sep 24th from web
  12. How to survive a company merger - http://tinyurl.com/moofnr 10:23 AM Sep 24th from web
  13. Patent has been granted for emotion detection 8:07 AM Sep 23rd from txt
  14. Genesys report shows 40% of consumers unhappy with voice self-service 8:04 AM Sep 23rd from txt
  15. Full list of last night's Award winners on our website. 3:52 AM Sep 23rd from web
  16. Silver Lining wins Best Product 4:13 PM Sep 22nd from txt
  17. Aileen Barclay wins Contact Centre Manager of the Year 4:12 PM Sep 22nd from txt
  18. British Gas Cardiff wins Call Centre of the Year 4:11 PM Sep 22nd from txt
  19. Simon Roncoroni wins Lifetime Achievement 4:10 PM Sep 22nd from txt
  20. Plantronics launch the IP40 IP endpoint headset connection 7:36 AM Sep 22nd from txt