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JontyPearce

  1. A packed day of brefing calls today. Have spoken with Nortel and ITIDA (Egypt) this morning. Three more calls this afternoon.3:33 AM Nov 5th from web
  2. Did anyone see the IVR research story from Call Centre Helper quoted on GMTV last week? http://tinyurl.com/cch00034:43 AM Nov 4th from web
  3. Have you nominated your favourite Call Centre Technology? Nominations close on Thursday http://tinyurl.com/cch00029:12 AM Nov 2nd from web
  4. Reader numbers still on the rise. Last month was up to 47,227 readers. We must do doing something right!4:59 AM Nov 2nd from web
  5. Still got a couple of free tickets for the North East Call Centre Awards dinner in Sunderland on Friday. Interested? Please let me know.3:54 AM Nov 2nd from web
  6. .. like they really don't care, hang up and try someone else. Life is too short."3:12 AM Nov 1st from web
  7. Jack Dee writes in the Telegraph "You can judge a company by the way they answer the phone. If you ring up and get someone who sounds ..3:11 AM Nov 1st from web
  8. Want to go to the NorthEast Call Centre Awards? We have some tickets donated by Carl Adkins at Infinty CCS. See our Forum for more details.6:58 AM Oct 29th from web
  9. KANA to be acquired by Accel-KKR, a technology-focused private equity firm, for approximately $48.9 million and to take the company private.4:11 AM Oct 27th from web
  10. Working on exciting plans for the next phase of our collaborative Outbound Dailling Reference guide.2:34 AM Oct 27th from web
  11. Flexibleworking is a great employee benefit - http://tinyurl.com/cch00018:01 AM Oct 23rd from web
  12. Breaking News: Clampdown planned on silent calls with possible penalties of up to £2Million - http://tinyurl.com/yhydupy12:45 AM Oct 23rd from web
  13. Got a call centre question? Why not ask it on the Call Centre Helper Forum http://www.callcentrehelper...8:38 AM Oct 22nd from web
  14. Customer Strategy has a new editor - Kizzi Nkwocha. Just look him up on Google!3:24 AM Oct 21st from web
  15. Three automated calls from Abbey fraud line this morning. Call Centre knew nothing about it. They thought the dialler was playing up !??1:50 AM Oct 21st from web
  16. Should we have such long compliance messages before a call goes through to a customer? Why not play the mesages at the end of the call?5:00 AM Oct 20th from web
  17. Visiting British Gas winner of the European Call Centre of the Year1:59 AM Oct 19th from txt
  18. Article in the Sunday Times: Women have got greedy with maternity leave. http://tinyurl.com/yfo3rlt12:06 AM Oct 18th from web
  19. What should we call our front line call centre staff? - Agent, Advisor, Associate, CSR, Specialist http://tinyurl.com/ykcqxgt1:33 AM Oct 16th from web
  20. Is it true that customer satisfaction has more to do with low expections than good customer service?1:48 AM Oct 15th from txt