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JontyPearce

  1. Are you doing Children in Need tonight ? Don't forget to send in your photos. 9:54 AM Nov 20th from web
  2. Should Ofcom now ban Answer Machine Detection? Would be interested to know your views. 9:52 AM Nov 19th from web
  3. I'd like to welcome Mark Lewis as the New Editor of Call Centre Focus. 4:55 AM Nov 17th from web
  4. The term 'advisor' is currently winning our poll on what we call our front line staff. Is it time to ban the use of 'agent'? 1:49 AM Nov 16th from web
  5. What a nice surprise! Just took delivery of a nice mug for winning Tom Vander Well's QAQNA November Mug Club http://tinyurl.com/cch0006 4:29 AM Nov 14th from web
  6. New capsule coffee machine in the office. Making great cappuchinos. Don't blame me if the editorial gets a bit hyper! 12:34 AM Nov 13th from web
  7. Found a small bug on out voting counter. All fixed now. Luckily all votes have been recorded in the database. 12:19 AM Nov 13th from web
  8. Voting now open for the Top 10 Call Centre Technology - http://tinyurl.com/cch0005 12:44 AM Nov 12th from web
  9. Morning all! A busy day of press briefings in the M3 corridor 2:14 AM Nov 11th from txt
  10. 32 articles in the Outbound Dialling Reference Guide. Special thanks to Carl Adkins, Ken Reid and the rest of the team for their hard work. 9:40 AM Nov 10th from web
  11. BT call centre staff share massive lottery win http://tinyurl.com/cch0004 1:37 AM Nov 10th from web
  12. Voting opens for the Top 10 Call Centre Technology on Thursday. Quite a packed filed with 36 nominations. 1:32 AM Nov 10th from web
  13. Putting together the finishing touches for Phase 2 of the Outbound Dialler Reference Guide. Lots more new content to go be included. 4:27 AM Nov 9th from web
  14. A packed day of brefing calls today. Have spoken with Nortel and ITIDA (Egypt) this morning. Three more calls this afternoon. 3:33 AM Nov 5th from web
  15. Did anyone see the IVR research story from Call Centre Helper quoted on GMTV last week? http://tinyurl.com/cch0003 4:43 AM Nov 4th from web
  16. Have you nominated your favourite Call Centre Technology? Nominations close on Thursday http://tinyurl.com/cch0002 9:12 AM Nov 2nd from web
  17. Reader numbers still on the rise. Last month was up to 47,227 readers. We must do doing something right! 4:59 AM Nov 2nd from web
  18. Still got a couple of free tickets for the North East Call Centre Awards dinner in Sunderland on Friday. Interested? Please let me know. 3:54 AM Nov 2nd from web
  19. .. like they really don't care, hang up and try someone else. Life is too short." 3:12 AM Nov 1st from web
  20. Jack Dee writes in the Telegraph "You can judge a company by the way they answer the phone. If you ring up and get someone who sounds .. 3:11 AM Nov 1st from web