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JontyPearce

  1. A packed day of brefing calls today. Have spoken with Nortel and ITIDA (Egypt) this morning. Three more calls this afternoon.
  2. Did anyone see the IVR research story from Call Centre Helper quoted on GMTV last week? http://tinyurl.com/cch0003
  3. Have you nominated your favourite Call Centre Technology? Nominations close on Thursday http://tinyurl.com/cch0002
  4. Reader numbers still on the rise. Last month was up to 47,227 readers. We must do doing something right!
  5. Still got a couple of free tickets for the North East Call Centre Awards dinner in Sunderland on Friday. Interested? Please let me know.
  6. .. like they really don't care, hang up and try someone else. Life is too short."
  7. Jack Dee writes in the Telegraph "You can judge a company by the way they answer the phone. If you ring up and get someone who sounds ..
  8. Want to go to the NorthEast Call Centre Awards? We have some tickets donated by Carl Adkins at Infinty CCS. See our Forum for more details.
  9. KANA to be acquired by Accel-KKR, a technology-focused private equity firm, for approximately $48.9 million and to take the company private.
  10. Working on exciting plans for the next phase of our collaborative Outbound Dailling Reference guide.
  11. Flexibleworking is a great employee benefit - http://tinyurl.com/cch0001
  12. Breaking News: Clampdown planned on silent calls with possible penalties of up to £2Million - http://tinyurl.com/yhydupy
  13. Got a call centre question? Why not ask it on the Call Centre Helper Forum http://www.callcentrehelper...
  14. Customer Strategy has a new editor - Kizzi Nkwocha. Just look him up on Google!
  15. Three automated calls from Abbey fraud line this morning. Call Centre knew nothing about it. They thought the dialler was playing up !??
  16. Should we have such long compliance messages before a call goes through to a customer? Why not play the mesages at the end of the call?
  17. Visiting British Gas winner of the European Call Centre of the Year
  18. Article in the Sunday Times: Women have got greedy with maternity leave. http://tinyurl.com/yfo3rlt
  19. What should we call our front line call centre staff? - Agent, Advisor, Associate, CSR, Specialist http://tinyurl.com/ykcqxgt
  20. Is it true that customer satisfaction has more to do with low expections than good customer service?