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JontyPearce

  1. Are you doing Children in Need tonight ? Don't forget to send in your photos.
  2. Should Ofcom now ban Answer Machine Detection? Would be interested to know your views.
  3. I'd like to welcome Mark Lewis as the New Editor of Call Centre Focus.
  4. The term 'advisor' is currently winning our poll on what we call our front line staff. Is it time to ban the use of 'agent'?
  5. What a nice surprise! Just took delivery of a nice mug for winning Tom Vander Well's QAQNA November Mug Club http://tinyurl.com/cch0006
  6. New capsule coffee machine in the office. Making great cappuchinos. Don't blame me if the editorial gets a bit hyper!
  7. Found a small bug on out voting counter. All fixed now. Luckily all votes have been recorded in the database.
  8. Voting now open for the Top 10 Call Centre Technology - http://tinyurl.com/cch0005
  9. Morning all! A busy day of press briefings in the M3 corridor
  10. 32 articles in the Outbound Dialling Reference Guide. Special thanks to Carl Adkins, Ken Reid and the rest of the team for their hard work.
  11. BT call centre staff share massive lottery win http://tinyurl.com/cch0004
  12. Voting opens for the Top 10 Call Centre Technology on Thursday. Quite a packed filed with 36 nominations.
  13. Putting together the finishing touches for Phase 2 of the Outbound Dialler Reference Guide. Lots more new content to go be included.
  14. A packed day of brefing calls today. Have spoken with Nortel and ITIDA (Egypt) this morning. Three more calls this afternoon.
  15. Did anyone see the IVR research story from Call Centre Helper quoted on GMTV last week? http://tinyurl.com/cch0003
  16. Have you nominated your favourite Call Centre Technology? Nominations close on Thursday http://tinyurl.com/cch0002
  17. Reader numbers still on the rise. Last month was up to 47,227 readers. We must do doing something right!
  18. Still got a couple of free tickets for the North East Call Centre Awards dinner in Sunderland on Friday. Interested? Please let me know.
  19. .. like they really don't care, hang up and try someone else. Life is too short."
  20. Jack Dee writes in the Telegraph "You can judge a company by the way they answer the phone. If you ring up and get someone who sounds ..