jillgriffin
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Thanks Miami Herald!!! ...for putting "Taming the Search-and-Switch Customer" on the "Best Business Books" list (1 of 11) for 2009.
about 2 hours ago
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Check out my feature post, "Keep Your Advocates Advocating!"
3:54 PM Oct 31st
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An American airlines flight attentant mailed my lost library book back to Austin library and saved me $$ on replacement fee. Very cool!
1:32 PM Oct 26th
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I love Jeanne Bliss' new book, I Love You More Than My Dog. Taming the Search-and-Switch Customer is also a must read. (Okay, I wrote it!)
6:24 AM Oct 20th
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Revised FTC rules could affect viral marketing: "Word-of-mouth marketing is not exempt from the laws of truthful advertising," says FTC.
8:55 AM Apr 3rd
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Today's WSJ: some used cars come with a remote-disabling device that keeps car from starting if you're too late on making payments. WH
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8:38 AM Mar 25th
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Plez allow me to "toot"...my new Taming book went to #3 today on customer service books on amazon. I have the dark circles to prove it.
1:01 PM Mar 24th
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.... Boden retail therapy .... can't say no to this offer.... Free ship, free returns, 20% off, plus $20 coupon.
7:01 AM Mar 18th
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- Name Jill Griffin
- Location Austin, Texas
- Web http://www.loyalt...
- Bio Customer loyalty fanatic, author, consultant, speaker
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