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jeffTWC

  1. @Diggie @MsmarTWC showed me your e-mail. Just wanted you to know that I really, really appreciated it.
  2. @martinboz Haven't gotten anything from you yet -- jeff.simmermon@twcable.com is e-mail ...
  3. @VanessaAlvarez1 Is there something I can help you with?
  4. @itsjustelise If I were in your shoes, I'd be frustrated too. Where do you stand now? E-mail me at jeff.simmermon@twcable.com if you like.
  5. @WCityMike Thanks, Mike. I appreciate the sentiment.
  6. @dbentley Yes. It's me, and I do it pretty constantly behind the scenes.
  7. Re: "The Loyalty Incident" -- I could have handled that one better. See here: http://bit.ly/33vFt
  8. @phlnrth I don't disagree. We're working on that - culture change doesn't happen overnight, but please know we're working hard on that now
  9. @phlnrth I see your point -- and appreciate your input. I found this article pretty interesting - from '07 but still: http://bit.ly/3TW0A
  10. @wickedpixel Thanks -- appreciate this
  11. @ksexton76 I agree -- this is a case where "more is more", regardless. To clarify, were you referring to me or our CSRs/TSRs in general?
  12. @andersonxe Not sure I understand your question here -- feel free to e-mail me at jeff.simmermon@twcablecom and elaborate
  13. Spectacular: http://tweetingtoohard.com/
  14. @HDNetFights Are you officially affiliated with HDNet?
  15. @niccolus I'd like to learn more about that kind of campaign -- and I've got some thoughts on the 2nd half of your tweet, too. E-mail me .
  16. @iam5foot8 So sorry to hear that. Try our exec care at 203-328-0600, X2
  17. @jchristenbury Thanks for your tips here -- but we're not really addressing industry problems with this, just creating a marketing tool
  18. @niccolus Just tweet them to me, we'll copy down the keepers and pick a random Twitterer from that list
  19. some good ideas so far: 25 - 50% off bills on your birthday month, free premium antivirus pkg after 2 yrs, free VOD coupons after 1 year
  20. Please RT: working on customer loyalty programs and would love your ideas/input - raffling an iTouch on Thurs to constructive suggestions