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InteractiveSoft

  1. If you're attending the ETA's Leadership Forum in New York, find us to discuss our solutions for electronic payment providers.
  2. Visit us at the ATA show in New Orleans. Anne and Loyd would love to see you. Drop by and you could win an iPod Touch.
  3. Is Social Media the Next Frontier for BPM Suites? http://bit.ly/8rLGx
  4. New web site upgrade launched today - check it out: www.interactivesoftworks.com
  5. The Third Wave: Book billed as the 1st "authoritative analysis of how BPM changes everything and what that means." http://bit.ly/15XPJo
  6. Time to play taps for BPM? Some say so. http://bit.ly/2FvQTX
  7. Bam! Whack! Poff! WebSphere vs. .NET: IBM and Microsoft Go Head to Head http://bit.ly/hhvVC
  8. Retweet @robbduke stretch it out, desk riders! With thanks to the Mayo Clinic: http://bit.ly/VnlLC
  9. Our own Fred White blogs about Human-Facing BPM instead of human-centric BPM. http://tinyurl.com/human-fa...
  10. Closing the Loop on BPM: http://tinyurl.com/ktzz6u
  11. Forrester vs. Gartner regarding Human-Centric BPM, according to Sandy Kemsley. http://tinyurl.com/forreste...
  12. Colin Teubner on "What You Need to Know About Human-Centric BPM." http://tinyurl.com/human-ce...
  13. ACA Convention is over - great show. We enjoyed seeing everyone there and look forward to future conversations. http://tinyurl.com/lacffw
  14. http://twitpic.com/ac4bm - The Interactive Softworks booth at the ACA show inside the Wynn Hotel in Vegas.
  15. Here are some pics from the ACA show - http://tinyurl.com/aca-photos
  16. Attending the ACA International Convention at the Wynn in Vegas. Drop by and visit Fred & Anne at booth #306.
  17. No exactly new, but compare these Top 20 call center metrics from 2006 with your current metrics: http://tinyurl.com/ala5b9
  18. Best Practices in call center employee retention - our podcast with Penny Reynolds from the Call Center School: http://tinyurl.com/c9ktl7
  19. A single, unified application interface for contact center agents - podcast from Interactive Softworks: http://tinyurl.com/djrc9z
  20. Right party contact via smart outbound IVR. Collections firms will eat this up. Older podcast-but still relevant: http://tinyurl.com/aqwq8m