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helpdeskdave

  1. AT+T offering refurb iPhones for as little as $49.00: http://bit.ly/4J42Ow about 20 hours ago from TweetDeck
  2. A good, serious review of Google's Chrome OS: http://bit.ly/5zktN4 Grab your paradigm shifter and put your foot on the clutch 10:01 AM Nov 25th from TweetDeck
  3. Help Desks looking for a hosted Suite of apps might want to take a look at HelpSpot: http://bit.ly/8xnkbC 1:18 PM Nov 23rd from TweetDeck
  4. If they could, would your customers want pre-order your services like they pre-order music on Amazon.com? If not, Why not? 9:01 AM Nov 23rd from TweetDeck
  5. You can geek out on almost any topic. Here's a little Civil Engineering Geek: http://bit.ly/1nJyfn 10:08 AM Nov 20th from TweetDeck
  6. If your company was going to outsource your department, are you providing good enough customer service to get the contract? If not, Why not? 9:48 AM Nov 20th from TweetDeck
  7. Google Chrome OS intro video: http://bit.ly/Y59lq An OS for folks who live and work on the web. 1:53 PM Nov 19th from TweetDeck
  8. RT @helpdeskdave: What's the lifetime value of your customers? Are you working hard enough to keep them? http://bit.ly/2XAY42 11:20 AM Nov 19th from TweetDeck
  9. What's the lifetime value of your customers? Are you working hard enough to keep them? http://bit.ly/2XAY42 11:20 AM Nov 19th from TweetDeck
  10. 2 observations from 14 years of Customer Service: CS done in good faith is public service. CS anchors you to reality. http://bit.ly/6ZcE8 10:48 AM Nov 19th from TweetDeck
  11. Helpdesks are a magnet for junk food. Help your team's performance and waistline with a regularly stocked fruit basket. 8:58 AM Nov 19th from TweetDeck
  12. Retail Help Desks don't get to enjoy most holiday events. Make sure you recognize your team for their support while you're with family. 9:14 AM Nov 17th from TweetDeck
  13. 2009 has been stressful for service desks. Checked in with your team lately? What's your risk if someone bails? Know who's close to leaving? 2:39 PM Nov 16th from TweetDeck
  14. Cray takes top honors for fastest computer at 1.75 Petaflops/second: http://bit.ly/2oIPiT 8:55 AM Nov 16th from TweetDeck
  15. Working on a new presentation: How to manage creative thinkers in the IT Service Desk industry. The whole left brain meet right brain thing 3:18 PM Nov 15th from TweetDeck
  16. "If you set your goals ridiculously high and it’s a failure, you will fail above everyone else’s success." - James Cameron 10:29 AM Nov 11th from TweetDeck
  17. Harvard Business Review's Oct issue has a great piece on measuring your team's performance. A must read for managers: http://bit.ly/1U16XC 9:53 AM Nov 10th from TweetDeck
  18. @exit133 Bring it on! 10:36 PM Nov 3rd from TweetDeck in reply to exit133
  19. @exit133 We're all here waiting with you. Thanks for making this possible. 10:01 PM Nov 3rd from TweetDeck in reply to exit133
  20. Reducing service to save $$ will cost you many times your savings in lost customers. Think 2x before cutting services. Think long term too. 4:31 PM Nov 3rd from TweetDeck