guyatcarphone
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Carphone Warehouse customer update: Welcome to new wireless store - Dolphin Retail Park, Southampton Rd, Salisbury SP12LB opening Sun 15 Nov
7:54 AM Nov 13th
from TweetDeck
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Listen to @ talking about customer service by community on YouTube..
2:48 PM Nov 12th
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"Zappos.com is committed to your complete satisfaction; it is our top priority. " ..something to strive for tomorrow and the next day and...
2:19 PM Nov 12th
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RT @: RT exectweets: Sometimes best demonstration you can give cust is proof that you thought abt their prob in a meaningful way
4:41 AM Nov 12th
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@ Firstly, apologies for the level of service you've received. We've got your email and it's being looked into by @
4:33 AM Nov 12th
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in reply to sheppod
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@ Thx RT. Yes, def seen value in what twtr offers our cust/ppl w/ mobile queries & wanted to bring it all together under 1 identity
2:33 AM Nov 12th
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in reply to markshaw
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@ Thanks for the RT from Ireland. How's it going with the forums at O2 in Ireland? Really like what you're doing with the forum.
2:27 AM Nov 12th
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in reply to Talk2O2
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Just to let you know we've set up @ to handle Carphone Warehouse customer service queries that come in via Twitter. Please RT
2:09 AM Nov 12th
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@ Hi there, I work for Carphone Warehouse. Thanks very much for the kind words, I'll pass it on. I know they'll appreciate it.
12:58 PM Nov 11th
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in reply to bethfollini
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@ thanks for mentioning the post about what we're doing on Twitter. Much appreciated by the great custserv agents doing it
8:25 AM Nov 11th
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in reply to russhatfield
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@ hi Erika, how's it going? We're full on using twtr to provide custserv. Getting more agents on under @ account.
8:23 AM Nov 11th
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in reply to ciboodler
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@ you can send an email to cpwcares@cpwplc.com
12:56 AM Nov 11th
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in reply to nokiamobiletalk
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@ hi, I wrk w/ Stuart, we've got a few people on twtr ready to answer your query. Feel free to email cpwcares@cpwplc.com
11:04 AM Nov 10th
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in reply to The_Only_Martin
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RT @: Frank Eliason of @ says search is the key to twitter
9:32 AM Nov 10th
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@ Hi, v sorry not to have got back to you sooner. Lots of meetings at the moment - still no excuse. Pls email cpwcares@cpwplc.com
2:50 AM Nov 10th
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in reply to lazybloke2
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@ every channel has it's unique characteristics. Key is to understand what they are, and where they might be relevant for custs
3:36 PM Nov 9th
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in reply to spokencomm
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We'll be bringing all cust serv twitter activity under @ shortly. Just in the process of setting it all up. Will keep you informed
1:18 PM Nov 9th
from HootSuite
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@ Thx for RT. Trying to bring the channels together and make sure they work together in the most effective way poss for customers
1:17 PM Nov 9th
from HootSuite
in reply to spokencomm
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@ just on the Tube, but if you email details to cpwcares@cpwplc.com we'll look into it tomorrow for you. Thanks
9:44 AM Nov 9th
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in reply to ChloePatrick4
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Spent most of the day working thru customer self-help journeys - email, web, IVR, Twitter. Right escalation channel for the right content
9:41 AM Nov 9th
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- Name guy stephens
- Location London, UK
- Web http://www.carpho...
- Bio Customer Knowledge Manager at The Carphone Warehouse trying to understand how social media can enhance the online help and support/customer service experience
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