guyatcarphone
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@ Well done guys, another great effort this week from all the customer service agents up in Preston.
about 16 hours ago
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in reply to cpwcares
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@ Thanks for the , much appreciated. Have a good weekend.
about 16 hours ago
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in reply to JamesGurd
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RT @: Hi its Andy. helping you 'til 4:30 via @. Any Customer Service queries, send us a tweet, we’re here to help! -A
about 24 hours ago
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RT @: Listen to our webcast for The Carphone Warehouse interim results here -9am today
about 24 hours ago
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RT @: Congrats James Stone, mngr Carphone Wireless Store, Portsmouth - Mobile Today Store Manager of the Year
9:03 AM Nov 25th
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The @ team doing a great job to answer your queries and sort out your issues. Well done guys, keep it up.
12:50 AM Nov 24th
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Welcome @, whilst waving from the Twitter platform of life to @
5:34 AM Nov 18th
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Carphone Warehouse customer service alert: Customers in the CR3 post code area may experience loss of GSM and GPRS service
4:48 AM Nov 18th
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Carphone Warehouse customer update: Welcome to new wireless store - Dolphin Retail Park, Southampton Rd, Salisbury SP12LB opening Sun 15 Nov
7:54 AM Nov 13th
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Listen to @ talking about customer service by community on YouTube..
2:48 PM Nov 12th
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"Zappos.com is committed to your complete satisfaction; it is our top priority. " ..something to strive for tomorrow and the next day and...
2:19 PM Nov 12th
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RT @: RT exectweets: Sometimes best demonstration you can give cust is proof that you thought abt their prob in a meaningful way
4:41 AM Nov 12th
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@ Firstly, apologies for the level of service you've received. We've got your email and it's being looked into by @
4:33 AM Nov 12th
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in reply to sheppod
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@ Thx RT. Yes, def seen value in what twtr offers our cust/ppl w/ mobile queries & wanted to bring it all together under 1 identity
2:33 AM Nov 12th
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in reply to markshaw
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@ Thanks for the RT from Ireland. How's it going with the forums at O2 in Ireland? Really like what you're doing with the forum.
2:27 AM Nov 12th
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in reply to Talk2O2
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Just to let you know we've set up @ to handle Carphone Warehouse customer service queries that come in via Twitter. Please RT
2:09 AM Nov 12th
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@ Hi there, I work for Carphone Warehouse. Thanks very much for the kind words, I'll pass it on. I know they'll appreciate it.
12:58 PM Nov 11th
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in reply to bethfollini
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@ thanks for mentioning the post about what we're doing on Twitter. Much appreciated by the great custserv agents doing it
8:25 AM Nov 11th
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in reply to russhatfield
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@ hi Erika, how's it going? We're full on using twtr to provide custserv. Getting more agents on under @ account.
8:23 AM Nov 11th
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in reply to ciboodler
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@ you can send an email to cpwcares@cpwplc.com
12:56 AM Nov 11th
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in reply to nokiamobiletalk
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- Name guy stephens
- Location London, UK
- Web http://www.carpho...
- Bio Customer Knowledge Manager at The Carphone Warehouse trying to understand how social media can enhance the online help and support/customer service experience
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