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GrahamHill

@Jabaldaia How many times have you posted this article? 10? 20? about 9 hours ago via Twitter for iPad in reply to Jabaldaia
@prem_k Bullshit BINGO!!! #scrm about 9 hours ago via Twitter for iPad in reply to prem_k
@pgreenbe Here's a little clue. Don't look at the #scrm software. Look for the underlying platform it enables. #lesswordsmorethoughts about 9 hours ago via Twitter for iPad in reply to pgreenbe
@pgreenbe Who's writing about that? The only one I have seen so far is @rwang0 We have to be MUCH BETTER if we are to avoid a #crm rerun about 9 hours ago via Twitter for iPad in reply to pgreenbe
@pgreenbe You have to be able to manage the iterative development of a new #scrm enabled business operating model too #noplaceforamateurs about 9 hours ago via Twitter for iPad in reply to pgreenbe
@pgreenbe And the stakes have increased. It's no longer enough to know which #scrm capabilities to develop to get the best out of the tech about 9 hours ago via Twitter for iPad in reply to pgreenbe
@pgreenbe My fear is that all the hype around #scrm only serves to promote the myth that all you need is technology #backtothefuture about 9 hours ago via Twitter for iPad in reply to pgreenbe
@brendachrist It doesn't help if CRM reaches the heart of small business if all the other body parts are missing @pgreenbe about 12 hours ago via TweetDeck in reply to brendachrist
@pgreenbe CRM for SMEs: The ZDNET article is.gd/YpJzbD seems to forget that #CRM is a CAPABILITY, not just a technology about 12 hours ago via TweetDeck
The minefield of marketing regulations laid bare by the UK Information Commisioner is.gd/k0QtBb make sure you read them #scrm about 13 hours ago via TweetDeck
@MyCustomer LOL Break! What is that? Best regards from the grindstone :-) Thanks about 13 hours ago via TweetDeck in reply to MyCustomer
RT @clearaction: RT @healymark: Deep insights come from mulitiple sources (sales, surveys, ethography, mystery shopping, etc.) #scrm about 14 hours ago via TweetDeck
7 Ways To Disrupt Your Industry is.gd/byl6mq Well, five really. Spot the two duff ideas about 15 hours ago via TweetDeck
MA thesis: Service Design in the Age of Collaboration ow.ly/blonR #servicedesign #cocreation cc @masscustom #masscustomisation about 15 hours ago via TweetDeck
@gstocker_office Agree. You have to demonstrate the real opportunity... without any of the hype that #scrm is plagued with about 15 hours ago via TweetDeck in reply to gstocker_office
@prem_k James Herriot about 17 hours ago via TweetDeck in reply to prem_k
@PaulSweeney LOL Sorry, the I've Actually Got A Life app blocked the log-in :-) about 17 hours ago via TweetDeck in reply to PaulSweeney
@rwang0 And the other 92% #sbf 12 about 17 hours ago via TweetDeck in reply to rwang0
@prem_k #Coevolution #scrm about 17 hours ago via TweetDeck in reply to prem_k
@gstocker_office Good luck getting that ROI calculation past the CFO #scrm about 17 hours ago via TweetDeck in reply to gstocker_office

Name Graham Hill
Location Cologne, Edinburgh & Amsterdam
Web http://www.custom...
Bio Work: Optima Value & Nyras Capital... Play: Innovation, service design, value co-creation, marketing operations and value-based management.