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  1. For those who missed it... AMR's "First Thing Monday" from a few Mondays back. Well worth a read. http://bit.ly/v09Pt 7:18 AM Oct 21st, 2009 from TweetDeck
  2. We've been itching to tell you for ages: KONE has selected Servigistics. Find out why at http://bit.ly/xtIpx 4:17 AM Sep 30th, 2009 from TweetDeck
  3. Service Parts Pricing: Art or Science? For sure, a profit driver... http://tinyurl.com/nphxf2 3:19 AM Aug 18th, 2009 from web
  4. Having more disposable income than most doesn't devalue the importance of good service (& value for money) - http://bit.ly/zqesY 8:18 AM Aug 11th, 2009 from TweetDeck
  5. RT @MarketingProfs: The correlation between social media and revenue: http://bit.ly/CY7Jz (How do Service and Social Media combine for you?) 8:54 AM Jul 23rd, 2009 from web
  6. Prompt users to install spyware not good after-sales practice - but an opportunity for competitors! http://tinyurl.com/mm663u 6:07 AM Jul 21st, 2009 from web
  7. Here are some thoughts on the relationship between Customer Service and the Downturn: http://tinyurl.com/l8sbtg. What are your views? 7:18 AM Jul 13th, 2009 from web
  8. If you can, login to @AMR_Research to read William McNeill's balanced assessment of the merger at http://tinyurl.com/mq75x5 3:22 PM Jul 9th, 2009 from web
  9. Read some reactions to yesterday's merger announcement between Servigistics and Click Commerce SNS at http://tinyurl.com/l552s4 6:10 AM Jul 8th, 2009 from web
  10. Servigistics and Click Commerce Service Network Solutions Division Merge to Fill Complete Service Solution Void - www.servigistics.com 5:48 AM Jul 7th, 2009 from web
  11. HP looking to create a short film starring new 3D superhero Mr Z... will he be a service guru? http://shar.es/tyLW 4:55 AM Jun 24th, 2009 from web
  12. Kevin Tingey article on Service Parts Pricing as a profit lever now on "Service Management" - http://tinyurl.com/nphxf2 2:10 AM Jun 16th, 2009 from web
  13. Just posted http://bit.ly/2GQD3g - 12 classic quotations about #customerservice 8:09 AM Jun 8th, 2009 from web
  14. Servigistics will be at the #ParisAirShow - why not challenge our industry experts on the value of #StrSrvMgmt in A&D? 1:34 AM Jun 4th, 2009 from web
  15. Blogged "What Makes Service Relationships Work" (http://bit.ly/TaYd5 ) - and would love to hear your views 4:25 AM May 15th, 2009 from web
  16. Blogged "Service & Marketing: A Common Path to Profitability" at http://bit.ly/RFrC9 4:49 AM May 7th, 2009 from web
  17. Would you give your password to any stranger who asks for it? What docs do you leave on view? http://tinyurl.com/dcuf9g 7:21 AM May 6th, 2009 from web
  18. Imagine paying up in full for a car & then waiting on a lottery to get one off the first production run>http://bit.ly/IUSz8 6:38 AM May 5th, 2009 from web
  19. just got an e-mail defining 21% as "nearly a quarter". 21% - surely "over a fifth"? Is overstating really compulsory? 4:40 AM May 1st, 2009 from web
  20. SSM: The Silver Lining In A Troubled Economy http://tinyurl.com/cgzcxd (tweeted earlier in month but then page went offline shortly!) 3:29 AM Apr 30th, 2009 from web
  • Name Giacomo Squintani
  • Location Bristol, UK
  • Web http://www.strate...
  • Bio I manage marketing in EMEA for Servigistics, the leader in Strategic Service Management (SSM) solutions for after-sales service – http://www.servigistics.com.
21 Following 32 Followers 0 Listed
Reporter's Source Arketi Group Wimbledon Paris Air Show Call Centre Helper Neil Wilkins phil_V3 Workforce Management Rosalie Marshall KateHorstead The New York Times GuyClapperton Chris Green jtwentyman Clive Longbottom CNN Breaking News BBC Business AMR_Research Forrester Research Accenture servigistics