glennodonnell
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AMEN! RT @: Can't build relationships on negatives. Must talk to customers outside of break-fix. What a concept.
8:39 AM Nov 9th
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Thanks for the reports! RT @: very busy. Sitting next to @ waiting for the start.
4:28 AM Nov 9th
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@ LOL! You're living on the edge, Sarah!
7:48 AM Nov 6th
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For once, I regret shunning TV! RT @: "intentionally-heavy-handed product placement for Cisco Telepresence on 30Rock"
7:45 AM Nov 6th
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My new blog post: "Opalis was NOT Acquired by Microsoft"
7:42 AM Nov 6th
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Dear UK ITSM tweeps: Please tweet happenings from next week's conference for us. Wish I could be there! Thank you!
5:55 AM Nov 6th
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did NOT acquire ! This is the confirmed truth. Blog post coming soon.
1:46 PM Nov 4th
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Thank you, Rodrigo! "RT @: Congratulation. Looks great. RT @: New Forrester service catalog report"
12:20 PM Oct 29th
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LOL , came off a bit mafioso-like there didn't I? Sorry tweeps! RT @: "non-clients must pay" that sounds a little violent ;o)
7:12 AM Oct 29th
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The were great last night, but Cliff Lee's pitching performance was legendary! I don't usually watch baseball on TV, but WOW!
7:10 AM Oct 29th
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Also, new Forrester automation landscape report by @
7:06 AM Oct 29th
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New Forrester service catalog report by @ and @ (as usual, non-clients must pay)
7:03 AM Oct 29th
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Hello! Great news! Congrats! RT @: Say hello to the newly minted VP of Events for itSMF Toronto! Gonna make events fun again!
6:26 AM Oct 29th
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@ Thank you for the nice review of "The CMDB Imperative"! We're always happy to keep our readers awake!
6:52 PM Oct 17th
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@ Right! Management tools must not require a PhD in the tool. Even a caveman should be able to do it! :-)
8:14 AM Oct 9th
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@ Clones are natural as markets mature. Many mgmt tools now commodity, but still lots of innovation.
8:12 AM Oct 9th
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Suddenly a big Rodrigo y Gabriela fan! Man, those two are incredible guitarists!
7:56 AM Oct 9th
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@ Another great oppt'y for innovation is in application analysis. Lots of tools can tell me my app is slow. Tell me WHY!
7:54 AM Oct 9th
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@ Vendor innovation must hide tool config & integration complexity & enable process automation. Tools are notoriously complex.
7:41 AM Oct 9th
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@ "Can vendors make [#ITSM adoption] easier?" Yes, they MUST. People don't want tools. They want simpler lives. Tools can help.
5:33 AM Oct 9th
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- Name Glenn O'Donnell
- Location ÜT: 40.850903,-75.653458
- Web http://glennodonn...
- Bio Senior Analyst at Forrester; coauthor of The CMDB Imperative; Ham radio enthusiast (aka: @K3PP for ham tweets)
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