eherrell
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blog indicates strong push across all market segements with contact center solutions & added simplicity.
1:14 PM May 17th
via web
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puts a lot of emphasis into creating a mass market contact center for the enterprise. Lower price point to attract more buyers.
8:12 AM May 16th
via web
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meeting in Boston @ staying the course to accelerate market share for
10:38 AM May 15th
via web
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3 vendors announce innovative solutions to fix broken link for real-time mobile app support. See
12:55 PM May 7th
via web
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Join today at 9am PST for a discussion w/@ about
8:51 AM May 1st
via web
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I'm judging the 2012 Awards. Submit your entry today:
10:40 AM Apr 20th
via web
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Kudos to Concierge Services & # Norton Support in helping get PC back on track. Great support from both companies.
6:03 PM Apr 14th
via web
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@#IBM Social business transforms communications -from dial tone, to presemce to relevance
9:55 AM Mar 28th
via TweetDeck
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Quark - Trend: Mobile Apps Transform Customer Service Strategy fr @
3:34 PM Mar 21st
via TweetDeck
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Customer support blues? See how to fix with new report on creating Wow factor for customers. .
11:44 AM Mar 21st
via web
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@ .Plans for more diversification in the future for . Mobile, social and adjacent mks represent major growth areas.
9:44 AM Feb 23rd
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--AA promotes mobile capability as being unique in industry and considers important for building customer relationships
1:01 PM Feb 22nd
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# Anana D_Tidwell . New metrics reveal average profile for agents is 300 Tweets per day for handling Twitter customer support.
12:25 PM Feb 22nd
via web
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De Kouchkovsky @ , management team is focused to accelerate execution and extend as a premier brand in customer service.
8:56 AM Feb 22nd
via web
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speaker says NPS for 25%higher than its competitors.
8:37 AM Feb 22nd
via web
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Join @ 2/14: For Better or For Worse: A Deeper Look at the ORCL/TLEO and SAP/SFSF Acquisitions"j.mp/AbHOej
11:30 AM Feb 13th
via web
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Wi Fi and cellular will mix to keep up with wireless demand Bill Gates @
7:30 AM Feb 2nd
via Twitter for iPhone
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@ Bill Gates
7:26 AM Feb 2nd
via Twitter for iPhone
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off to energetic start with high interest in cloud, social, mobile by attendees.
11:33 AM Feb 1st
via TweetDeck
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What's new for UC in 2012? See blog-Unified Communications Trends for 2012
7:40 AM Jan 5th
via ShareThis.com
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- Name Elizabeth Herrell
- Location Sedona AZ
- Web http://communicat...
- Bio President of Communication Initiatives providing strategic consulting for UC and contact centers and member of Constellation Research Group.
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