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eherrell

  1. #CiscoCC blog indicates strong push across all market segements with contact center solutions & added simplicity. bit.ly/JW1l3N 1:14 PM May 17th via web
  2. #CiscoCC puts a lot of emphasis into creating a mass market contact center for the enterprise. Lower price point to attract more buyers. 8:12 AM May 16th via web
  3. #CiscoCC meeting in Boston @Hernandez staying the course to accelerate market share for #cctr 10:38 AM May 15th via web
  4. 3 vendors announce innovative solutions to fix broken link for real-time mobile app support. See bit.ly/IyTLJD 12:55 PM May 7th via web
  5. Join #crchat today at 9am PST for a discussion w/@fscavo about #cloud #erp #cio 8:51 AM May 1st via web
  6. I'm judging the 2012 #supernova Awards. Submit your entry today: crinc.co/HTfqur #innovation 10:40 AM Apr 20th via web
  7. Kudos to #Costco Concierge Services & # Norton Support in helping get PC back on track. Great support from both companies. 6:03 PM Apr 14th via web
  8. @arennie#IBM #EC2012 Social business transforms communications -from dial tone, to presemce to relevance 9:55 AM Mar 28th via TweetDeck
  9. Customer support blues? See how to fix with new report on creating Wow factor for customers. bit.ly/GESjqlh . 11:44 AM Mar 21st via web
  10. @P_Segre #GIACSF12.Plans for more diversification in the future for #genesys. Mobile, social and adjacent mks represent major growth areas. 9:44 AM Feb 23rd via web
  11. #P_Easter-#giacsf12-AA promotes mobile capability as being unique in industry and considers important for building customer relationships 1:01 PM Feb 22nd via web
  12. # Anana D_Tidwell #GIAC12. New metrics reveal average profile for agents is 300 Tweets per day for handling Twitter customer support. 12:25 PM Feb 22nd via web
  13. De Kouchkovsky @ #giacsf12, management team is focused to accelerate execution and extend #Genesys as a premier brand in customer service. 8:56 AM Feb 22nd via web
  14. #GIAC12 speaker #Eggemeier says NPS for #Genesysis 25%higher than its competitors. 8:37 AM Feb 22nd via web
  15. Join @ConstellationRG 2/14: For Better or For Worse: A Deeper Look at the ORCL/TLEO and SAP/SFSF Acquisitions"j.mp/AbHOej #HRTech 11:30 AM Feb 13th via web
  16. #ITEXPO Wi Fi and cellular will mix to keep up with wireless demand Bill Gates @xirrus 7:30 AM Feb 2nd via Twitter for iPhone
  17. #IITEXO @ Bill Gates #citrus 7:26 AM Feb 2nd via Twitter for iPhone
  18. #ITEXPO off to energetic start with high interest in cloud, social, mobile by attendees. 11:33 AM Feb 1st via TweetDeck
  19. What's new for UC in 2012? See blog-Unified Communications Trends for 2012 shar.es/WjeoN 7:40 AM Jan 5th via ShareThis.com
  • Name Elizabeth Herrell
  • Location Sedona AZ
  • Web http://communicat...
  • Bio President of Communication Initiatives providing strategic consulting for UC and contact centers and member of Constellation Research Group.
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