easytraining
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I just hate it when deficient company policies cause strife between their employees and customers. Employees should never argue.
2:43 PM Sep 21st
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Besides good leadership, is there bad leadership or is it lack of leadership?
12:14 PM Sep 16th
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Divisiveness does not just happen. Those in authority are to blame.
12:13 PM Sep 16th
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Remembering 9/11 and re-condemning its perpetrators. Read today
11:03 AM Sep 11th
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It is important for supervisors to learn the art, as well as the ins and outs, of training
5:19 PM Sep 8th
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When will the U.S. return to normalcy? After all, they "still"lead the "western" pack
2:11 PM Sep 1st
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How can you ask managers and employees to respect each other when we do not see this among world leaders?
2:10 PM Sep 1st
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I really never thought I would feel compelled to criticize politics and politicians - but the world is being led astray!
2:09 PM Sep 1st
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The politics of a country such as the U.S. greatly affects organizations world-wide as related to values, do's and don'ts
2:08 PM Sep 1st
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I hope that I will soon regain my former admiration for the U.S. Definitely shocking now -why are they embracing terror regimes & radicals
2:06 PM Sep 1st
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Since this U.S. administration came into being, there is great confusion about U.S. values, and Europe stupidly follows this Administration
2:05 PM Sep 1st
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Franchisors should not allow franchisees to lessen quality or variety of offerings. They will lose brand loyalty & customers.
2:03 PM Sep 1st
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A business must not offer confusing & misleading discount certificates just to get customers into their store. They will lose all customers.
12:25 PM Aug 26th
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Managers and Supervisors must "never" terrorize employees for more sales - I saw this with my two eyes last weekend in department store
12:23 PM Aug 26th
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Lost & Found: Each business should have a clear, documented, procedure regarding lost & found items. This is essential to customer service.
12:21 PM Aug 26th
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Sad to see that 2 major department stores are turning into factory outlets due to reduced staff and hence service
12:20 PM Aug 26th
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It would benefit everyone in the organization if each of us behaves as a role model. No questions then about employee motivation.
1:34 PM Aug 19th
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Still catching up after computer breakdown. Learning how to recapture life and business without internet. Are we cyber enslaved?
10:37 AM Aug 17th
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Had computer and connection problems - hence no recent tweets. Must yet catch up with work backlog
11:55 AM Jul 31st
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Have a good second look at your job descriptions. Do they indicate to employees how they will be evaluated?
10:06 AM Jul 19th
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- Name Claire Belilos
- Location Vancouver B.C. Canada
- Web http://www.easytr...
- Bio Hospitality management & training consultant specializing in employee motivation, training, customer service. How-to articles. Monthly Newsletter
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