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dmyron

  1. @ERontheWeb Glad you enjoyed the issue. Thanks for reading! 10:50 AM Jun 2nd via HootSuite in reply to ERontheWeb
  2. Interesting Q&A on the problems facing businesses, with @CRMevolution keynote speaker Michael Vickers. bit.ly/JQuxXE #crm #cem #ivr 11:09 AM May 30th via web
  3. Volmer @Voxeo: Give custs a choice with how they interact with your brand. bit.ly/JqHXcJ #crm #cem #ivr 11:37 AM May 23rd via web
  4. Volmer: @Voxeo has analytics to find out what's going on b4 cust is handed over to agent. bit.ly/JqHXcJ #crm #cem #ivr 11:33 AM May 23rd via web
  5. Volmer @Voxeo: Offer location-based svcs (store locator, fraud prevention.) to smartphone/cellphone. bit.ly/JqHXcJ #crm #cem #ivr 11:32 AM May 23rd via web
  6. Volmer @Voxeo: Customer service systems must have easy means to integrate with back-end systems. bit.ly/JqHXcJ #crm #cem #ivr 11:30 AM May 23rd via web
  7. Volmer @Voxeo: You want to use one platform for consistent service offering for customers. bit.ly/JqHXcJ #crm #cem #ivr 11:28 AM May 23rd via web
  8. Now up Andreas Volmer, senior product manager @Voxeo. bit.ly/JqHXcJ #crm #cem #ivr 11:26 AM May 23rd via web
  9. Wentworth @Ektron: United should put what matters most to customers first. bit.ly/JqHXcJ #crm #cem #ivr 11:25 AM May 23rd via web
  10. Wentworth @Ektron: "United.com's Web experience is not relevant. Very little matters to me." bit.ly/JqHXcJ #crm #cem #ivr 11:24 AM May 23rd via web
  11. Wentworth @Ektron: Think about designing for mobile 1st, must think about what matters most to users. bit.ly/JqHXcJ #crm #cem #ivr 11:23 AM May 23rd via web
  12. Wentworth @Ektron: "A 1 second delay in page response can result in 7% reduction in conversions." bit.ly/JqHXcJ #crm #cem #ivr 11:22 AM May 23rd via web
  13. Wentworth @Ektron: The four F's of mobile maturity: failure, focus, friendly, first. bit.ly/JqHXcJ #crm #cem #ivr 11:21 AM May 23rd via web
  14. Wentworth @Ektron: Emergence of mobile computing, means there's a new way to market to customers. bit.ly/JqHXcJ #crm #cem #ivr 11:20 AM May 23rd via web
  15. Wentworth @Ektron: Need to create single source of truth, so messaging is consistent across channels. bit.ly/JqHXcJ #crm #cem #ivr 11:19 AM May 23rd via web
  16. Wentworth @Ektron: Important for marketers to understand the complexity of all the interaction channels. bit.ly/JqHXcJ #crm #cem #ivr 11:19 AM May 23rd via web
  17. Wentworth @Ektron: Custs no longer interact w/ us on 1 channel. Chart shows dif stages of cust journey. bit.ly/JqHXcJ #crm #cem #ivr 11:18 AM May 23rd via web
  18. Wentworth @Ektron: New challenges for marketers: growth of new channels and customer behavior changes. bit.ly/JqHXcJ #crm #cem #ivr 11:17 AM May 23rd via web
  19. Now up: Tom Wentworth, chief marketing officer @Ektron. bit.ly/JqHXcJ #crm #cem #ivr 11:15 AM May 23rd via web
  20. Wehner: @VoltDelta4u offers social media solutions (e.g., handle a Twitter account) bit.ly/JqHXcJ #crm #cem #ivr 11:15 AM May 23rd via web
  • Name David Myron
  • Location New York
  • Web http://www.destin...
  • Bio editorial director of CRM and Speech Technology magazines, program director for CRM Evolution and SpeechTEK conferences, husband, father, eagle scout
791 Following 1,623 Followers 95 Listed
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