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Dieds

Twitter Attacked by ‘Iranian Cyber Army’ - The Lede Blog - NYTimes.com - http://shar.es/aDZX6 about 15 hours ago from ShareThis.com
@ATTTimur The Edge network in Pacifica has been down for more than 1 week. Customer service suggested I upgrade to the 3G iPhone. $200. Nice 6:51 PM Dec 17th from web
AT&T has given up on Pacifica, Calif. Edge network still down: over one week! Customer service is clueless. They stopped caring. 11:27 AM Dec 17th from web
An earthquake measuring 6.3 on the Richter scale hit off the coast of Spain & Portugal. No reports of major damage yet. 2:02 AM Dec 17th from web
@MichaelFHansen Thanks, Michael! See you Monday! Can't wait to join the Zendesk team. :-) 7:11 PM Dec 15th from web in reply to MichaelFHansen
@nigelbhall Thanks! And great news on your client! Send them my way. :-) 7:10 PM Dec 15th from web in reply to nigelbhall
AT&T Wireless, DAY 7 of no wireless coverage in Pacifica, Calif. Customer service says 2 towers down. NO ETA on when it will be back. 1:40 PM Dec 15th from web
Ever hear of Zendesk? You have now! It's where I'll be working starting Monday. :-) www.zendesk.com (Stay tuned!) 11:25 AM Dec 15th from web
Forrester's "The Top Eight Customer Management Trends For 2010" http://bit.ly/6kkCBq 1 = "Customer Service Moves Back Into The Spotlight" 10:27 AM Dec 15th from web
AT&T's Edge network is still down in Pacifica. Day 4. Customer service said 2 towers are down: Might be down all week! iPhone is a brick. 10:46 AM Dec 14th from web
AT&T's Edge network is still down in Pacifica. Third day without any signal. Nice work. 1:34 PM Dec 13th from web
Watching "It's a Wonderful Life" on NBC. I've seen it dozens of times. Classics like this never get old. 9:33 PM Dec 12th from web
I have the original iPhone ... Edge network. And there is no service in Pacifica. Customer service says its an outage in Bay Area. Errrrggh 4:24 PM Dec 11th from web
10 reasons to love your help desk (join the revolution!) http://loveyourhelpdesk.com/ 11:16 AM Dec 9th from ShareThis.com
I subscribed to LoveYourHelpdesk's channel on YouTube http://www.youtube.com/user/LoveYourHelpdesk?feature=autoshare_twitter 10:11 AM Dec 9th from Google
RT @NewMediaScape: Google Launches Chrome for Mac: http://bit.ly/4VCBch 9:29 AM Dec 8th from web
The online archive of Ohio State's pre-Web editions of "The Lantern" newspaper is finally complete: every issue published from 1881 to... 12:02 PM Dec 7th from HootSuite
Fan of best-selling author Barry Eisler? Check out this short video from a recent dinner I had with the writer. http://shar.es/aIk4t 5:59 PM Dec 5th from ShareThis.com
I uploaded a YouTube video -- Barry Eisler dinner October 30, 2009.mov http://www.youtube.com/watch?v=fhWXaErHS2k&feature=autoshare_twitter 4:51 PM Dec 5th from Google
I nominated A J Rocco's Expresso Bar to win a $5K #smallbiz grant on LoveALocalBusiness.com. Help them win! - http://shar.es/aIorn 11:02 AM Dec 3rd from ShareThis.com

Name Tom Diederich
Location San Francisco, Calif.
Web http://www.zendes...
Bio Reformed journalist turned social media guy – and now Zendesk content editor/writer and evangelist: Spreading good help desk karma around the world!