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Air Canada's decision to charge extra for leg space is another example of Corporate Disloyalty. West Jet and others should benefit here. 8:23 AM Nov 18th from web
Just launched new book - The Disloyal Company. Looks at how organizations push loyal customers away w/out realizing it. 6:02 AM Oct 28th from web
Waiting at doctor's with sick kid. Nice day outside. 1:39 PM Jun 13th from TwitterBerry
Ready for CPRS National Conference 2009! 10:59 AM Jun 6th from TwitterBerry
Great approach to job seeking: helpcarlgethired.blogspot.com - Got a half page feature in Globe! 5:57 AM May 7th from web
In research we see a gap between Cdn social media users and communicators. What needs to happen for the gap to narrow? #cprstoronto 4:07 PM Apr 29th from TwitterBerry
TO market researcher dies due to swine flu but not as a result of having the flu - http://www.thestar.com/news/gta/article/626321 10:21 AM Apr 29th from web
CNW / Leger Webinar today at 1pm. Curious to see how industry receives it 7:43 AM Apr 29th from web
In an era of food safety, reputation is critical: "Industry assures customers pork is safe" 12:41 PM Apr 27th from web
@TerryFlynn no - not live. There will be a link 4:53 AM Apr 24th from web in reply to TerryFlynn
Just getting this going. Becoming one more of the 9% - see Leger/CNW report - Webinar next Wednesday 11:14 AM Apr 23rd from web