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Does #United airlines really have no idea what a mess the merger created for consumers? A month later & call wait times are still 1hr #fail4:11 PM Apr 9thvia web
@united I did use online form; moved to HK & can't afford to wait on hold for an hour or 2 when roaming charges are $2/m. Other suggestions?4:02 PM Apr 9thvia webin reply to united
Trying again, .@united. I have filed online report, 2x, abt damaged luggage; no response after abt 2 wks. How can I get a response?3:46 AM Apr 9thvia web
.@united hello: I have sent 2 complaints abt damaged luggage via the online form; no response after nearly 2 wks. How can I get a response?5:04 PM Apr 6thvia web
BioSr Producer, NYTimes/International Herald Tribune. Formerly on Travel, Biz/Tech desks; Covered tech policy at NJ; PersTech at WSJ. Tweets are not endorsements.