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  1. RT @dberlind: If you're listening @starbucks, the customer experience around your new rewards card is badly broken. I have no idea where ... about 14 hours ago from web
  2. I posted 17 photos on Facebook in the album "Patricia Seybold Group's Customers" http://bit.ly/0911EdV about 20 hours ago from Facebook
  3. Just found this oldie but goodie--speech I did back in 2007 http://bit.ly/68HyCb http://bit.ly/5NBhXZ about 20 hours ago from Facebook
  4. Why is Customer Experience hard to get right? (for big companies). How are "Patty's Visionaries" different than... http://bit.ly/5UZ7eo about 23 hours ago from Facebook
  5. Customer's Site Redesign Exposes the Sad Truth about Corporate Inertia http://bit.ly/6cOHYO about 23 hours ago from TypePad
  6. RT @liamgh: "Customer experience is the new brand", interesting article about a customer redesigning a website; http://is.gd/50fZs 6:23 AM Nov 21st from web
  7. RT @Xconomy A Visit to Olin College: Student-centric American Engineering College http://xconomy.com/?p=37095 5:19 AM Nov 21st from web
  8. Still talking about the things I learned from Patty's Visionaries about innovation: Idea generation is easy. The hard part is execution. 4:21 PM Nov 20th from web
  9. Great Visionaries' Meeting the last two days, hosted by Tim ingoldsby at the American Institute of Physics chk out aip.org. Who knew?? 2:11 PM Nov 20th from web
  10. Wonderful 2-Day meeting with my Visionaries! So many great examples of successful and useful social media strategies! 2:08 PM Nov 20th from API
  11. Follow Friday @trishalb, @hayward350, @KevinSRyan, @thulbert -- some of Patty's Visionaries! 12:02 PM Nov 20th from web
  12. Hot Off The Press! "Lithium Social CRM Suite" (http://www.psgroup.com/deta...) 9:49 AM Nov 20th from Echofon
  13. National Semiconductor’s New WEBENCH® Visualizer Raises the Bar http://bit.ly/2At2RV 7:52 AM Nov 13th from TypePad
  14. Hot Off The Press! "B2C Ecommerce Evaluation Framework" (http://bit.ly/1cjjcK) 7:09 AM Nov 13th from Echofon
  15. Hot Off The Press! "Do's and Don'ts of Phone Support" (http://bit.ly/1Tnxvp) 5:43 AM Nov 6th from Echofon
  16. Can Your Customers EASILY Find and Buy the Right Stuff Online? http://bit.ly/38wqF1 9:59 AM Oct 30th from TypePad
  17. Google Android vs. Apple iPhone: Whose App Ecosystem Will Win? http://bit.ly/4dWRTw 9:59 AM Oct 30th from TypePad
  18. Hot Off The Press! "Search Marketing and Findability Trends" (http://bit.ly/m8FsD) 4:17 AM Oct 30th from Echofon
  19. Pls. vote for Patty's Mentor, Mwalimu Musheshe's Ashoka contest entry re: Food Security in Africa http://bit.ly/1wV3Np 10:41 PM Oct 25th from web
  20. Patty's Latest Post: Local Motors: Reinventing the Car Industry from the Outside In http://bit.ly/3vTraq 9:59 PM Oct 25th from web