Hey there! curtisbingham is using Twitter.

Twitter is a free service that lets you keep in touch with people through the exchange of quick, frequent answers to one simple question: What's happening? Join today to start receiving curtisbingham's tweets.

Already using Twitter
from your phone? Click here.

curtisbingham

Ad Age touting Chief CULTURE Officer. Yet another subset of Chief Customer Officer. Why not just do it right? 3:10 PM Nov 25th from TweetDeck
@dkurzius how long have you been the CCO? 3:09 PM Nov 25th from TweetDeck
@tedcoine What kind of financial metrics can be used to focus employees on customers? 8:44 AM Nov 23rd from web
An effective CCO must drive customer strategy across the org & at all levels as the ultimate customer authority 7:11 AM Nov 20th from TweetDeck
@JohnBStevens thanks for the RT! 7:10 AM Nov 20th from TweetDeck
Marketers say CCO should be limited to customer service role. Another bad, bad idea. 7:04 AM Nov 20th from TweetDeck
2/3 of Marketers believe they need a CCO http://bit.ly/LwKaU 39% say CCO should be in marketing org. Bad idea. 7:02 AM Nov 20th from TweetDeck
@tedcoine how do you motivate employees without using financial metrics? 6:54 AM Nov 20th from TweetDeck in reply to tedcoine
RT @tedcoine: Show me how a person is measured & I'll tell you how they'll work. 6:53 AM Nov 20th from TweetDeck
If you had $100,000 to spend on making employees happy, what activities would also make customers happy (and loyal)? 6:52 AM Nov 20th from TweetDeck
Colleague just recommended book "Human Sigma: Managing the Employee-Customer Encounter " Anyone read it? 12:11 PM Nov 19th from TweetDeck
@popky how did the teleseminar go? Well attended? 12:07 PM Nov 19th from TweetDeck in reply to popky
@seanodmvp can't compare with previous version, but new website looks great! 3:20 PM Nov 18th from TweetDeck in reply to seanodmvp
@seanodmvp you're saying that job-relevant VOC is a motivator? How about for non-customer-facing employees? 3:13 PM Nov 18th from TweetDeck in reply to seanodmvp
How do you make the employee / customer relationship explicit, esp. for non-customer-facing employees? 3:09 PM Nov 18th from TweetDeck
What aspect of employee engagement drives loyalty? Having happy, shiny employees is not enough 3:06 PM Nov 18th from TweetDeck
More highly engaged employees generate 12% higher customer loyalty scores (Gallup) 3:05 PM Nov 18th from TweetDeck
@PradSam who was the chief customer officer you mentioned? 8:47 AM Nov 18th from TweetDeck
What aspects of employee engagement directly correlate with customer loyalty? 8:45 AM Nov 18th from TweetDeck
Just got off the phone with Disney Institute re: partnering to deliver insights to Chief Customer Officer Council 1:16 PM Nov 11th from TweetDeck

Name Curtis N. Bingham
Location Boston, MA USA
Web http://chiefcusto...
Bio Customer Strategist, Chief Customer Officer (CCO) expert, book author dramatically increasing customer acquisition, retention, & profitability