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CRMevolution

  1. No More Telemarketing: Proactive contact is the new customer service imperative. http://bit.ly/XPdEp
  2. Who's Afraid of the Big, Bad Wolf?: Is Salesforce.com a threat to vendors of marketing automation solutions? http://bit.ly/2aCpBi
  3. UC Takes a Village, Says Gartner Magic Quadrant for Unified Communications: Magic Quadrant for Unified Communication... http://bit.ly/4CyoVv
  4. 20 Capabilities of Collaborative Companies #e2conf: Tammy Erickson, managing director at Enterprise solutions provid... http://bit.ly/43vEAO
  5. Getting Started at Enterprise 2.0 #e2conf: This year’s Enterprise 2.0 Conference is taking place at the Moscone Ce... http://bit.ly/1wrzNv
  6. RightNow and eGain Hold the Lead in Gartner Magic Quadrant for E-Service Suites: Gartner Magic Quadrant for E-Servic... http://bit.ly/3W7dJL
  7. Salesforce.com: One Leader. One Decade. $1 Billion.: Salesforce.com has proven the importance of making sure it.. http://bit.ly/1tTCoJ
  8. RightNow Makes Experience Its Mission: RightNow Summit '09: In his opening keynote address, founder and CEO Gre.. http://bit.ly/1f9Z6a
  9. Finding the Value of Findability: Knowledge management is the path to content management success. http://bit.ly/2g68XE
  10. Finding the ?Where' with Software: SpatialKey's on-demand solution boasts a geographic information system (GIS).. http://bit.ly/MjKcT
  11. GUEST-BLOG: Comparing NetSuite and Salesforce.com: By Denis Pombriant, founder and managing principal, Beagle R.. http://bit.ly/3mqh7r
  12. What Best Buy Knows About Customers #FCF09: “One reason Best Buy has been around for 43 years is that we .. http://bit.ly/18KlFJ
  13. What Pizza Hut Knows About Customers #FCF09: Bob Kraut, vice president of marketing communications, took the st.. http://bit.ly/17eldw
  14. RightNow Introduces New Strategy for Customer Experience: The sun hasn’t even risen yet here in Colorado Spring.. http://bit.ly/ga6qq
  15. Chordiant Focuses on Improving Customer Lifetime Value: The vendor's pair of new solutions are geared to make a.. http://bit.ly/4yxdxy
  16. Eric Across America, Part V: JetBlue Levies a Penalty?: Previous posts: here (Part I), here (Part II),  here (P.. http://bit.ly/16Ch09
  17. CRM Coverage at RightNow Summit ‘09: What You Need to Know: CRM magazine will be on the scene at this year̵.. http://bit.ly/2Co7k3
  18. What Marketers Can Learn From "Mad Men": Social Ad Summit '09: How to make connections contagious and promote c.. http://bit.ly/17YsTp
  19. A List of Lists, Twitter-Style: The 20 (or so) People Followed by the Most Lists: You may have heard that Twitt.. http://bit.ly/XWSKz
  20. 7 Rules for a Smart Social Strategy : Mediabistro.com's UGCX '09: A Forrester Research analyst outlines the imp.. http://bit.ly/xvJE0