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  1. Meet Service-Community.net on the CallCenterWorld in Berlin 8th to 11th February 2010 booth 3B11 in hall 3 #ccw10 #callcenterworld
  2. Wie Kunden mit einbezogen werden und Kundenmeinungen Vertrauen schaffen: http://tinyurl.com/yfn3fx9
  3. @Stefan63atIBM I absolutely agree. Corporations that already use our self-service-community SaaS tell us that their... http://post.ly/DXfi
  4. @CRMAlert What do you think of this SaaS: http://en.service-community.net ?
  5. Companies using Twitter for customer support: http://www.usatoday.com/MONEY/usaedition/2009-11-18-twitterserve18_TB_U.htm?csp=usat.me
  6. @hiogi_ticker Ohoh that will be difficult. But good luck ;-)
  7. Currently reading Schlafwelt - schlafen Sie besser: Alles rund ums Schlafen (http://www.schlafwelt.de/static/rus)
  8. Unsere Service-Communities für Unternehmen bieten nun auch eine komplette Facebook Anbindung, Connect und App: http://bit.ly/3aUGld
  9. http://wissen.schlafwelt.de is a fully whitelabeled SaaS solution for OTTO`s new Schlafwelt page
  10. Medizinfuchs-Community also got a new colouring http://bit.ly/3GNeIH
  11. http://tipps.mettsalat.de/ got a whitelabel face lift :-)
  12. Are call-center agents already skilled enough to work in the social web?
  13. Neue XING Gruppe zu Service-Communities. Werden Sie Mitglied: https://www.xing.com/net/service20/
  14. Interesting read: Kundenservice der Zukunft besprochen auf den Voice Days http://bit.ly/1glMF3
  15. Interesting read: Wie Social Media den Kundenservice wandelt: http://bit.ly/twO4e
  16. B.Behrendt about a necessary shift in the mindset of call-center agents to be better prepared for the social service web http://bit.ly/bkGZE
  17. Let´s go international! our English website went live http://en.service-community.net/ with a new video tutorial about our self-service tool
  18. Heavy discussion: "Are managers trying to cover their backs,by not getting in social media involved, since the boss lives web1.0!?" #ccb09
  19. Session-Sources Forrester Study ROI of customer service communities http://bit.ly/1Ud8KP #communitycamp
  20. #communitycamp : Björn Behrendt:"Bei der CRM-Expo konnte nur Salesforce.com Twitter-Dialoge komplett abbilden für Agents & Sales Teams"