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crmadvocate

  1. Next Webinar: Get to the Heart of the Matter (5/30/12) - bit.ly/JodAXX 3:55 PM May 24th via Crowdbooster
  2. Lasting Impression: Peace & friendship with all mankind is our wisest policy, and I wish we may be permitted to pursue bit.ly/JFzf8S 2:54 PM May 24th via Crowdbooster
  3. CRM Gets More Professional @destinationCRM bit.ly/JzHOIQ 1:53 PM May 24th via Crowdbooster
  4. Radius Introduces Small Business Sales Intelligence Platform bit.ly/JFL9j1 12:54 PM May 24th via Crowdbooster
  5. Are Your Content Registration Forms an Entry Point or a Barrier? @StephanieTilton bit.ly/JFL66E 11:53 AM May 24th via Crowdbooster
  6. SSC Announces New Service Executive Leadership Course @SvcStrategies bit.ly/JzHMk0 10:53 AM May 24th via Crowdbooster
  7. My Take: Customers Want AHT - #CSAT and #AHT should work in concert, not conflict. bit.ly/JFzf8S 9:52 AM May 24th via Crowdbooster
  8. Next Webinar: The "Quality Support Start": A New Approach to Metrics and Performance Management (5/24/12) - bit.ly/JodAXX 11:36 PM May 23rd via Crowdbooster
  9. Lasting Impression: Speak not injurious Words neither in Jest nor Earnest. Scoff at none although they give Occasion. bit.ly/MoxCzM 10:15 PM May 23rd via Crowdbooster
  10. Pegasystems Drives New Efficiencies in Health Care Coordination @pegasystems bit.ly/MoFy3Z 9:15 PM May 23rd via Crowdbooster
  11. Seven Customer Service Rules from Richard Branson, CEO of Virgin @themanagr bit.ly/Jo9KOu 8:15 PM May 23rd via Crowdbooster
  12. SAP to Expand Cloud Presence With Acquisition of Ariba @_sapcrm bit.ly/MoFtNZ 7:15 PM May 23rd via Crowdbooster
  13. The Customer, the Missing CEO, and the Miracle That Will Not Happen @LiorStrativity bit.ly/MoFm4V 6:14 PM May 23rd via Crowdbooster
  14. My Take: The Average of Averages - Consider the "A" word in AHT. Average. It loses meaning as a business metric. bit.ly/MoxCzM 5:35 PM May 23rd via Crowdbooster
  15. Latest CRMAdvocate Blog: Going Beyonce on your Customers #scrm crmadvocate.com/ssdex11/010412… @garyvee @ShaunSmith @PatrickFDorsey @waband @attensity 5:09 AM Jan 5th via Tweet Button
  16. Twenty Twelve: RESOLVED the real stuff becoming self-fulfilling. #crmpredictions #mobilecrm @coveo cut off #offshoring crmadvocate.com/ssdex11/010312… 1:18 PM Jan 3rd via Tweet Button
  17. Today's CRMAdvocate now available: It's Payback Time. CRM ROI - @rebeccawetteman @bobehayes @AspectUC @AspectUC crmadvocate.com/ssdex11/120711… 12:11 PM Dec 7th, 2011 via Tweet Button
  18. Place Your Bet. Is RightNow a Salesforce Smackdown? Other news: @noHoldAI @HelpSTAR @DoubleDutch @VirtuOz @Jacada_inc crmadvocate.com/ssdex11/112111… 11:42 AM Nov 21st, 2011 via web
  19. Evaluating Customer Experience Maturity . . Forrester's @PaulHagen crmadvocate.com/idb/40855o.html 5:09 AM Nov 11th, 2011 via Tweet Button
  20. 10 Ways to Rearchitect Your Contact Center . crmadvocate.com/idb/40855p.html 5:09 AM Nov 11th, 2011 via Tweet Button
  • Name CRMAdvocate
  • Location Indianapolis, IN
  • Web http://www.crmadv...
  • Bio Advocate for the customer experience. All things CRM and contact centers - trends, tips, technology. Subscribe to free CRMAdvocate newsletter.
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