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  1. Need a one-stop shop for folks live-twittering from #Salesforce.com's #df09 event? Use @CRM's: http://sn.im/list-df09 #crm
  2. Join us online tomorrow 10/27 4pET: Mobile #CRM Best Practices: @DirecTV w/ @oracle @antennasoftware @ATTnews http://sn.im/crmweb1027
  3. Tomorrow's @CRM Web event, 2pET: Mobile Customer Service Megatrends http://sn.im/crmweb1014 w/ eGain + @dmyron
  4. Want our on-scene Oracle OpenWorld coverage? @laurenmizzou's live-twittering is over at @destinationCRM. #crm #oow #oow09 #scrm
  5. RT @kitson Webinar@ 2pET "Knowledge Is Power: Leverage Surveys, Improve Customer Retention" w/ @john_ragsdale http://sn.im/crmweb1008 #crm
  6. @Cisco_Mobile Thanks for the shout out! Will be twittering on @destinationCRM now -- sorry for the confusion!
  7. IT ppl who just keep the lights on will be as common as "farriers" (horseshoers) - i.e., not. (what's replaced farriers?) -Roehrig #ssf09
  8. Keeping the lights on is not a sufficient ROI from IT -- Tomorrow's IT leaders will have drama. diff fuction - Roehrig #ssf09
  9. Cloud services is a delivery method that has to coexist with other models -Roehrig #ssf09
  10. "Leveraging cloud services doesn't mean all other delivery methods get turned off!" - Roehrig #ssf09
  11. NOW is the time to experiment with what makes sense/what doesn't with this [cloud] delivery modality - Roehrig #ssf09
  12. Biggest thread to IT savings could be IT as cloud services lowers requirement for commodity IT jobs - Roehrig #ssf09
  13. Roehrig suggests checking out McKinsey study: "Clearing the air on cloud computing" http://snurl.com/sd77t (need to register) #ssf09
  14. @miladantonio So lucky! What conference are you at?
  15. Trend in market around cloud services - "small install base, lots of interest, seems to be working (not turning it off)" - Roehrig #ssf09
  16. W/ Cloud services - gen. rule of thumb from providers is btwn 20 and 50% value above trad methods - Roehrig #ssf09
  17. Main char. of cloud services model: resource pooling; measured service; rapid elasticity; customer accessibility&flexibility -Roehrig #ssf09
  18. Roehrig says "hype around SaaS" centers around client frustration - They're looking for another model to drive down costs. #ssf09
  19. Got a dirty look for typing too loudly -- whoops. #ssf09
  20. "sourcing and IT professionals must ACT NOW to leverage pending fund. shifts in how services are priced & provisioned" -Roehrig #ssf09