crm
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Need a one-stop shop for folks live-twittering from .com's event? Use @'s:
4:48 PM Nov 18th
from web
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Join us online tomorrow 10/27 4pET: Mobile Best Practices: @ w/ @ @ @
9:36 AM Oct 26th
from web
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Tomorrow's @ Web event, 2pET: Mobile Customer Service Megatrends w/ eGain + @
2:44 PM Oct 13th
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Want our on-scene Oracle OpenWorld coverage? @'s live-twittering is over at @.
11:31 AM Oct 13th
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RT @ Webinar@ 2pET "Knowledge Is Power: Leverage Surveys, Improve Customer Retention" w/ @
9:26 AM Oct 8th
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@ Thanks for the shout out! Will be twittering on @ now -- sorry for the confusion!
4:10 PM Oct 6th
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in reply to Cisco_Mobile
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IT ppl who just keep the lights on will be as common as "farriers" (horseshoers) - i.e., not. (what's replaced farriers?) -Roehrig
2:41 PM Oct 6th
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Keeping the lights on is not a sufficient ROI from IT -- Tomorrow's IT leaders will have drama. diff fuction - Roehrig
2:33 PM Oct 6th
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Cloud services is a delivery method that has to coexist with other models -Roehrig
2:31 PM Oct 6th
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"Leveraging cloud services doesn't mean all other delivery methods get turned off!" - Roehrig
2:31 PM Oct 6th
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NOW is the time to experiment with what makes sense/what doesn't with this [cloud] delivery modality - Roehrig
2:21 PM Oct 6th
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Biggest thread to IT savings could be IT as cloud services lowers requirement for commodity IT jobs - Roehrig
2:16 PM Oct 6th
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Roehrig suggests checking out McKinsey study: "Clearing the air on cloud computing" (need to register)
2:12 PM Oct 6th
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@ So lucky! What conference are you at?
2:05 PM Oct 6th
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in reply to miladantonio
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Trend in market around cloud services - "small install base, lots of interest, seems to be working (not turning it off)" - Roehrig
2:04 PM Oct 6th
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W/ Cloud services - gen. rule of thumb from providers is btwn 20 and 50% value above trad methods - Roehrig
2:01 PM Oct 6th
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Main char. of cloud services model: resource pooling; measured service; rapid elasticity; customer accessibility&flexibility -Roehrig
1:58 PM Oct 6th
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Roehrig says "hype around SaaS" centers around client frustration - They're looking for another model to drive down costs.
1:54 PM Oct 6th
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Got a dirty look for typing too loudly -- whoops.
1:54 PM Oct 6th
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"sourcing and IT professionals must ACT NOW to leverage pending fund. shifts in how services are priced & provisioned" -Roehrig
1:49 PM Oct 6th
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- Name CRM magazine
- Location New York, NY
- Web http://www.destin...
- Bio The leading publication for the CRM industry — for everyone who cares about their customers.
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