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ContactBabel

Free, 300-page research report launched today: "The US Contact Center Decision-Makers' Guide 2012" > bit.ly/w5GjAp 11:33 AM Mar 12th via web
Free 300-page research report now available: "The US Contact Center Decision-Makers' Guide 2012" > bit.ly/w5GjAp 7:26 AM Mar 12th via web
NEWS: Call transfer rates in insurance contact centres are almost twice the industry average (UK HR & Ops Benchmarking report) 7:14 AM Dec 19th, 2011 via web
NEWS: Average call lengths in finance sector have increased by 70% since 2004 (> CRM, cross-selling, compliance/regulation & self-service) 7:14 AM Dec 19th, 2011 via web
NEWS: Insurance contact centres have the highest levels of agent attrition this year (UK HR & Ops Benchmarking report) 7:13 AM Dec 19th, 2011 via web
NEWS: UK financial services contact centre managers forecast to increase basic salary by over £7,000 by 2014 (UK HR & Ops report) 7:13 AM Dec 19th, 2011 via web
RespondezCC Revealed - the 10 key technology trends set to shape 2012's customer service landscape fb.me/1w9clKXVq 2:30 AM Dec 1st, 2011 via Facebook Retweeted by ContactBabel and 1 other
Am writing a questionnaire for US contact centres & have a space free in the Social Media section - anyone have a good question to ask them? 2:29 AM Dec 1st, 2011 via web
AltitudeUK Download Contact Babel's full report on ‘Multimedia within UK Contact Centres 2011’ #contactbabel #contactcentre bit.ly/veRw19 3:31 AM Nov 24th, 2011 via web Retweeted by ContactBabel and 1 other
Raw primary research on expected technology & headcount increases almost always too high, but stats show a technology whose time has come. 2:56 AM Nov 23rd, 2011 via web
The average UK adult spends 17 hours a year talking with contact centres. contactbabel.com/reports.cfm for new research, much of it free. 8:51 AM Nov 22nd, 2011 via web
@CallCentreJobs1 @callcentrefocus - there's a positive historical correlation b/w health of the economy & agent attrition. 9:29 AM Nov 14th, 2011 via web in reply to CallCentreJobs1
UK contact centre attrition jumps by 31% in 2011. 5:42 AM Nov 14th, 2011 via web
"The UK Contact Centre HR & Operational Benchmarking Survey 2011" - agent attrition rate jumps by 31% in 2011. contactbabel.com 4:07 AM Nov 14th, 2011 via web
@markwschaefer I remember seeing a lot of 'Twitter is over-rated' comments 2-3 years ago. 3:43 AM Nov 14th, 2011 via web in reply to markwschaefer
Just this minute finished "UK Contact Centre HR & Operational Benchmarking Survey" (snappy title). Salaries, costs, metrics etc - £295 4:21 AM Nov 10th, 2011 via web
If you want to extract the senders' email addresses from a load of Outlook emails: this just saved me hours... tiny.cc/m1mt7 2:55 AM Oct 21st, 2011 via web
@BearskinNy Thank you! :) 8:40 AM Oct 18th, 2011 via web in reply to BearskinNy
New 300-page industry analyst report now available free. "The UK Contact Centre Decision-Makers' Guide 2011" from contactbabel.com. 8:39 AM Oct 18th, 2011 via web
@BearskinNy thanks for the #ff :) 2:24 AM Oct 14th, 2011 via Twitter for iPhone in reply to BearskinNy

Name ContactBabel
Web http://www.contac...
Bio Contact centre and customer experience analysts, specialising in the UK and US industries. Will share latest research findings and happy to answer questions.