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  1. @comcastscott Already have Brian's info and reached out to our friends in WA
  2. @keithtyrrell Bill is off, but do me a favor, email my team We_Can_Help@cable.comcast.com and we will check it out
  3. @brianherman When you will be returning. I will have things checked outside, and if necessary we can work out a convenient time to correct
  4. @brianherman I think I have the account in question, but I am not sure we can fix this without access to your apartment. Let me know...
  5. @violentbloom We have been working hard to improve. I hope we can start to create the right impression for you
  6. @russellmbrown I have seen a version of it, but I do not have an ETA. I am frustrated too
  7. @brianherman Do me a favor and include the link to the post or your twitter ID
  8. @brianherman I apologize for the trouble that we created. Email me the phone # on the account and contact # frank_eliason@cable.comcast.com
  9. @kbranch After you do that, tweet me, so I can try something else
  10. @kbranch The trouble is your signal are off, and would require tech. Do me a favor, disconnect and reconnect cable at modem, wall, splitter
  11. @kbranch I am not able to follow, but email me phone number on the account and I will see what is up. Frank_Eliason@cable.comcast.com
  12. @xavierla Check in with me closer to that time and we will provide a 1 month credit
  13. @vijayv I believe storm related. Looks like 1 node impacting about 500 homes
  14. @tcabeen We do not control Disney's decision for that change, but happy to share the feedback
  15. @vijayv Full node outage. Looks like fiber cut, so I expect it will be about 2 more hours. Still trying to pull up more detail
  16. @jwilker I believe it is part of digital classic. You can validate http://www.comcast.com/Cust...
  17. @violentbloom DNS would impact everyone, I think that may have been something different. Email us We_Can_Help@cable.comcast.com
  18. @chriswheat Email my team and we will get to the right people. We_Can_Help@cable.comcast.com
  19. @lucidlink08 You can cancel and reschedule. You are entitled to $20 credit per the Customer Guarantee. Ask tech http://bit.ly/PNPaG
  20. @aarondelay Received. We will work to get to the right people