Get short, timely messages from Bill Gerth.

Twitter is a rich source of instantly updated information. It's easy to stay updated on an incredibly wide variety of topics. Join today and follow @comcastcares.

Get updates via SMS by texting follow comcastcares to 40404 in the United States
Codes for other countries

Two-way (sending and receiving) short codes:
Country Code For customers of
Australia
  • 0198089488 Telstra
Canada
  • 21212 (any)
United Kingdom
  • 86444 Vodafone, Orange, 3, O2
Indonesia
  • 89887 AXIS, 3, Telkomsel
Ireland
  • 51210 O2
India
  • 53000 Bharti Airtel
Jordan
  • 90903 Zain
New Zealand
  • 8987 Vodafone, Telecom NZ
United States
  • 40404 (any)

comcastcares

  1. @Mangoatdotnet You can purchase own modem or you can rent one from us? 6:14 PM Sep 7th via web in reply to Mangoatdotnet
  2. @sloaneirwin email us details we will resolve. we_can_help@comcast.com 5:21 PM Sep 7th via web in reply to sloaneirwin
  3. @Mangoatdotnet Looks like to be a modem issue. The 5100 is EOL and should be swapped out. 4:45 PM Sep 7th via web
  4. @chrisbrogan Even with a biz account you can still access online bill pay. As of right now you have to use a comcast.net email.Until update 6:29 AM Sep 7th via web in reply to chrisbrogan
  5. @chrisbrogan I have actuallly spoken with some engineers and they have been working on an update for some months now. 6:07 AM Sep 7th via web in reply to chrisbrogan
  6. @chrisbrogan I understand, we had to make a quick change months back due to security. We have gotten so much feedback on the UI. 6:06 AM Sep 7th via web in reply to chrisbrogan
  7. @chrisbrogan What are you having trouble with? 6:02 AM Sep 7th via web in reply to chrisbrogan
  8. @AlexInsideMedia 3D is a new feature but 800-Comcast should handle, I will see if there are any other numbers tomorrow. 7:16 PM Sep 6th via Twitterrific in reply to AlexInsideMedia
  9. @ryanzhelp More work in less time.. 6:53 PM Sep 6th via web in reply to ryanzhelp
  10. @AlexInsideMedia Any 800 number should have info on 3D, are you having trouble with it? 6:52 PM Sep 6th via web in reply to AlexInsideMedia
  11. @1139U2 Anytime :) 6:52 PM Sep 6th via web in reply to 1139U2
  12. @Cantabridgian not to sure, i will ask around tomorrow. 6:52 PM Sep 6th via web
  13. @gforst DM me account phone number i know there are big outages in 60652 6:51 PM Sep 6th via web in reply to gforst
  14. I hope everyone had a great and safe Labor Day weekend. Even though it's a short week, mine is still going to be a long week. 6:49 PM Sep 6th via web
  15. @nicholasaune I apologize can i hep? 6:34 PM Sep 6th via web in reply to nicholasaune
  16. @insinuwait I apologize, what needs to be done on the outside? 6:34 PM Sep 6th via web in reply to insinuwait
  17. @ottoman42 Email us account details and what equipment it was we_can_help@comcast.com and we will look into. 6:33 PM Sep 6th via web in reply to ottoman42
  18. @ktfarrer I apologize for your trouble please send me account phone number 6:31 PM Sep 6th via web in reply to ktfarrer
  19. @alissa0728 Power cycle the box. That should kick it back on 6:30 PM Sep 6th via web in reply to alissa0728
  • Name Bill Gerth
  • Location Philadelphia, PA
  • Web http://www.comcas...
  • Bio My name is Bill Gerth also known as @comcastbill. We are here to Make it Right for our customers. William_Gerth@comcast.com
42,565 Following 45,426 Followers 1,467 Listed
Greg Forst Katie Farrer johnheiner Mike Kremkau Joshua Turner Quinn Michael Morrow Davis Jefferson alexashrugged melsidwell Christine Comey Jon Reed Jim Lunsford h chu Jay Rishel Eric Thompson Scott Klamert Doron Aronson Mike Padgeon Robert Abiera Amit Chowdhry Ted Ladue Jonathan Roberts tankboy blackhippychick Thomas Vincent Drew Lucas Mike melredon The Padrino Dot Com Alexius Priscilla Mike Frighetto Christopher Cieri Miriam Kevin Porter