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"Stop thinking of our hospitals as providing a service or product...Start thinking about our hospitals as providing an experience."#2012ZHC6:00 AM May 17thvia Twitter for iPhone
#2012ZHC "If those who provide care don't actively take part in the rescue of healthcare, there is doubt it will be rescued"-Dr. Don Berwick1:22 PM May 16thvia Twitter for iPhone
MT @RMartinezMD Don Berwick speaking at #2012ZHC: Since 2000 every nickel of increase in wages earned per person has gone to healthcare1:21 PM May 16thvia web
In our office today: film crew working for @CMSgov Partnership for Patients (PfP) patient & family engagement interviewing @ReginaHolliday.12:03 PM May 15thvia web
Another meeting topic "presenting information vs. presenting data". Discussion of "What's our capacity to analyze & understand data?"5:51 AM Mar 16thvia Twitter for iPhone
Discussion topic in our team meeting this morning. Implications of a team member who "Saw a CCD this week that contained 37 pages of data"5:46 AM Mar 16thvia Twitter for iPhone
Today's team meeting discussion topics: new Health Affairs CPOE article & Stage 2 patient engagement objectives6:47 AM Mar 9thvia Twitter for iPhone