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CLEBC

  1. RT @theCLBC: Convenient list of CLE resources for preparing and training to meet the upcoming Family Law Act: ow.ly/1MHxuQ #clbcFAM
  2. Philip K. Howard: Four ways to fix a broken legal system on.ted.com/CQkD #TED
  3. Technology in Practice: Coming to 3 Canadian Cities in June bit.ly/L3bVHA via @slaw_dot_ca
  4. Four former ministers protest 'taking the guts out' of Fisheries Act soc.li/oyrt3IQ
  5. Our Massive Publications Sale ends today! Don't miss out on some great savings bit.ly/KKfwGu
  6. "Clients don't care if you work nights and weekends. Don't whine!" #clebc #keepingclientshappy
  7. Chief Justice muses about the impact of Twitter, Facebook on Canadian justice bit.ly/yJkXN6 via @globeandmail
  8. "Don't set unreal time expectations; apologize when delays occur. Don't inform client at the end of the delay" #clebc #keepingclientshappy
  9. "Communicate regularly; use the phone to keep in touch; take the time to explain billing" #clebc #keepingyourclientshappy
  10. "Know your client's business/objectives, and be able to step up for them." #clebc #keepingyourclientshappy
  11. What do clients really want? Be practical, efficient, reasonable, and personable. #clebc #keepingclientshappy
  12. There is no legal requirement that a lawyer enter into a written retainer agreement with his or her client, but it is recommended. #clebc
  13. "Be candid and honest if a client asks a question beyond your competency; refer to a sr. lawyer if need be." #clebc
  14. "Listen to your client's whole story. Be patient; then explain the reality of their situation" #clebc
  15. "Establish your relationships well and maintain them carefully" #clebc #keepingclientshappy
  16. In your experience, what is the most common source of client unhappiness? (fees, delay, quality of work, communication, etc) #clebc
  17. We'll be tweeting from our "Keeping Clients Happy" course this morning. Send us your questions/comments @CLEBC #clebc
  18. Mulgrew: B.C.'s hefty civil court fees struck down as unconstitutional bit.ly/JvuDIS
  19. We're having a MASSIVE publications sale until Friday. Almost all of our books are on sale. 30 - 75% off: cle.bc.ca