charleneli
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@ Also check out the list of social CRM providers on @ blog
10:48 AM Dec 17th
from web
in reply to JasonMunson
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@ Please send an email with an overview of your services to charlene at altimetergroup dot com. Thanks!
10:43 AM Dec 17th
from web
in reply to unclenate
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@ Social CRM still in its infancy. Lithium, Radian6, and of course Oracle and Salesforce all getting into it.
10:43 AM Dec 17th
from web
in reply to JasonMunson
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@ More tactical, community management, moderation.
10:42 AM Dec 17th
from web
in reply to gamsun
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I'm looking primarily for outsourced community management @ for brands who don't have the staff, but the desire to engage in SM
10:27 AM Dec 17th
from web
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@ Send me details on your services to charlene at altimetergroup dot com. Thanks!
10:26 AM Dec 17th
from web
in reply to socaprince
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@ Will absolutely share!
10:25 AM Dec 17th
from web
in reply to williamroth
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@ Primarily for profit community management.
10:24 AM Dec 17th
from web
in reply to gamsun
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Wanted: Names of agencies that offer community management services and engagement on behalf of brands/companies.
10:24 AM Dec 17th
from web
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Wanted: Names of agencies that handle social media engagement on behalf of brands. Who does a good job of this?
10:15 AM Dec 17th
from web
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Great chatting! Need to get back to book writing - editors are reading this & wondering when the next chapter will appear!
10:02 AM Dec 15th
from web
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@ Yes, there is a connection between brand spending and SM metrics - very tied, but it's not ROI really.
10:00 AM Dec 15th
from web
in reply to chrissfife
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Asking "ROI of social media" is the lazy way to look smart re: social media. Pls educate them on the nuance!
9:59 AM Dec 15th
from web
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@ I'm not sure that "true" identity is a must. If I have a strong reputation in a network, we can transact, e.g. MMOGs
9:56 AM Dec 15th
from web
in reply to tobias_bray
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Facebook Twitter integration is nice @ but I apologize to my FB friends who are probably wondering what's up w/ !
9:55 AM Dec 15th
from web
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good Q from @ Executive $$ wants vs. value of SM is a real challenge. How do you translate to decision makers?
9:51 AM Dec 15th
from web
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@ But also helps develop new relationships as well, definitely has been the case for me and Altimeter, we've gotten new biz
9:50 AM Dec 15th
from web
in reply to judywang
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RT @ HOLD ON A SEC. Every network has diff metrics, depending on its role. >>I would add, depending on its purpose to you
9:49 AM Dec 15th
from web
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Does social media help you develop deeper relationships? Probably yes. Key is the tradeoff effort/value that you receive.
9:47 AM Dec 15th
from web
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Just finished a whole chapter in my next book examining the benefits of being open, so this topic is near and dear to me
9:46 AM Dec 15th
from web
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- Name Charlene Li
- Location San Mateo, CA
- Web http://www.altime...
- Bio Co-author of Groundswell, thought leader on emerging technologies
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